Technical Customer Success Manager

2 months ago

London, United Kingdom 360 Resourcing Solutions Full time

Our client has**an exciting opportunity for a **Technical Customer Success Manager **to join their team in **London, Tower Hill and Docklands.** You will join them on a **full** **time,** **permanent** **basis**, and in return, you will receive a competitive salary of **£59,000 per annum excellent benefits (travel allowance, bonus scheme, pension, health insurance).**

**The** **Technical Customer Success Manager role overview**:
The key function of the Technical Customer Success Manager is to provide an enhanced and outstanding technical Customer Experience for clients. This role is a central operational point of contact for key and strategic customers prior to, and after the initial sale has been closed. You will develop and maintain an engagement strategy for each account that they are allocated and be responsible for supporting initiatives to maintain existing revenue streams and identifying potential new revenue streams with the defined list of strategic and key accounts.

**Key tasks of their Technical Customer Success Manager**:
**Essential Qualifications and Experience they’re looking for in their Technical Customer Success Manager**:

- Degree in Business Administration or equivalent experience- Technical experience of Data Centre infrastructure, including power and cooling systems- CDCTP or equivalent qualification- Customer Success / Client Service Management experience- Experience of managing strategically important and high value clients- Comprehensive industry knowledge, including an understanding of the key players in the DC market, their positioning and USPs- Ability to analyse data and develop reports based on the data- SLA’s and KPI delivery experience- Experience working in a Business critical ‘service delivery’ environment- Good knowledge of compliance and industry standards- Excellent communication and influencing skills- A customer focused approach with the ability to ‘go the extra mile’ for the customer- Ability to prioritise and manage time effectively- A structured approach to problem solving- Ability to work and manage under pressure- Ability to quickly assimilate customers’ environments/ needs and respond accordingly
If you feel you have the skills and experience to become their **Technical Customer Success Manager,**then please click ‘**Apply’** today

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