Call Administrator

4 months ago

London, United Kingdom DMC Healthcare Full time

**The Person**

Passionate about contributing to DMCs service development across our Dermatology Service Team and more widely across the organisation.

Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to peoples lives.

**Main** **Duties** **&** **Responsibilities**:
The post holders primary responsibility is to answer all incoming calls to our dermatology service. Supporting our patients, clinicians, and support staff through the patients pathway. The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly.

These responsibilities include, but are not limited to, the below:

- To provide patients and clients who contact the service with excellent patient care, ensuring that all telephone call are greeted promptly, professionally, and politely.
- Required to have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmation, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters.
- Understand E-Referral service and E-Derma triaging system to ensure all patient queries are acted and responded to during your call.
- Always maintain patient medical records on clinical systems.
- Liaise with clinical, administrative and support staff as required.
- Always maintain patient confidentiality, adhering to data protection policies and procedures.
- Report any complaints, incidents, significant events, risks via DMCs management information system.
- When required support the service administration team with tasks such as sending appointment reminders, cancelling clinics, E-Referral service worklists, E-Derma Triaging work lists.

**What DMC Will Offer You in Return**:
You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical individuals. In return we offer sponsored training, flexible working, family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for DMC Healthcare.

**Personal Specification**:
Essential
- Previous experience working within an administrative role.
- Strong work ethic and interpersonal skills with the ability to work in a diverse team.
- Excellent organizational, communication, and problem-solving abilities.
- Passion for delivering high-quality patient-centred care.
- Current cloud-based office and collaboration tools and software ability ideally MS Office, Teams, One Drive etc

Desirable
- Previous experience working in a healthcare setting.
- Experience in using NHS IT software such as SystmOne, EMIS, and eRS

Disclosure and Barring Service Check

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