Call Administrator

5 months ago


London, United Kingdom DMC Healthcare Full time

**The Person**

Passionate about contributing to DMCs service development across our Dermatology Service Team and more widely across the organisation.

Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to peoples lives.

**Main** **Duties** **&** **Responsibilities**:
The post holders primary responsibility is to answer all incoming calls to our dermatology service. Supporting our patients, clinicians, and support staff through the patients pathway. The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly.

These responsibilities include, but are not limited to, the below:

- To provide patients and clients who contact the service with excellent patient care, ensuring that all telephone call are greeted promptly, professionally, and politely.
- Required to have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmation, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters.
- Understand E-Referral service and E-Derma triaging system to ensure all patient queries are acted and responded to during your call.
- Always maintain patient medical records on clinical systems.
- Liaise with clinical, administrative and support staff as required.
- Always maintain patient confidentiality, adhering to data protection policies and procedures.
- Report any complaints, incidents, significant events, risks via DMCs management information system.
- When required support the service administration team with tasks such as sending appointment reminders, cancelling clinics, E-Referral service worklists, E-Derma Triaging work lists.

**What DMC Will Offer You in Return**:
You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical individuals. In return we offer sponsored training, flexible working, family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for DMC Healthcare.

**Personal Specification**:
Essential
- Previous experience working within an administrative role.
- Strong work ethic and interpersonal skills with the ability to work in a diverse team.
- Excellent organizational, communication, and problem-solving abilities.
- Passion for delivering high-quality patient-centred care.
- Current cloud-based office and collaboration tools and software ability ideally MS Office, Teams, One Drive etc

Desirable
- Previous experience working in a healthcare setting.
- Experience in using NHS IT software such as SystmOne, EMIS, and eRS

Disclosure and Barring Service Check

Our HR Policies and Procedures Safeguard You.


  • Administrator

    5 months ago


    London, United Kingdom First Call Contract Services Ltd Full time

    **Administrator (Recruitment Resourcing)** **Immediate Start Available** First Call Contract Services are currently looking to recruit an Administrator / Commercial Support Administrator for our clients busy transport operations based in Bermondsey, SE1. Immediate interviews & starts are available. Hybrid working is available for this role, 2 set days a...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    West Middlesex Site Booking team and Call Centre west Middlesex Site Monday - Friday 8am-17.30pm on a rota basis We are searching for high performing and enthusiastic individuals to fill a Patient Administrator vacancies on the West Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous...


  • London, United Kingdom Creative Car Park Ltd Full time

    Creative Car Park (CCP) provides bespoke parking management services to SME businesses and other entities with parking facilities, helping them to drive customer footfall and maximise the value, convenience, and security of those parking areas. As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the...


  • London, United Kingdom East End Health Network Full time

    , Support Network call/recall Operations in providing structured, systematic and streamlined Covid vaccinations and NIS/DES call/recall work Support Network vision of collaborative working by participating in work assigned by management Support patient Covid vaccinations call/recall documentation so that it is completed accurately and efficiently as well as...

  • Office Administrator

    5 months ago


    East London, United Kingdom First Call Contract Services Ltd Full time

    We have an exciting opportunity to work for a nationally recognised recycling business, considered to be the leader in its field. Pay rates from £25k per annum. The role of office administrator is based in Leyton. Primary role: The Office Admin reports to the Senior Contract Administrator & Senior Contract Manager and is responsible for providing...


  • London, Greater London, United Kingdom First Call Contract Services, Ltd. Full time

    We are seeking an experienced Office Administrator to join our team at First Call Contract Services, Ltd. in Leyton. As a key member of our contract administration team, you will be responsible for providing administrative and clerical services to ensure the smooth running of our contracts.Key Responsibilities:To provide administrative support to the...

  • Patient Administrator

    6 months ago


    London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    Central Outpatient Booking and Call Centre Band 3 Patient Administrator We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex Site working in our Booking and Call Centre. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role...


  • London, Greater London, United Kingdom First Call Contract Services Full time

    We are seeking a highly motivated and organized individual to join our team as an HR Administrative Assistant at our Park Royal location.About First Call Contract ServicesFirst Call Contract Services is a leading international food manufacturing company specializing in fresh prepared foods. Our company culture values diversity, inclusivity, and career...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy Call Centre. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you. The post holder will provide a comprehensive patient focused...


  • London, Greater London, United Kingdom First Call Contract Services, Ltd. Full time

    About the RoleWe are seeking a skilled Administrative HR Professional to join our team at First Call Contract Services, Ltd. This exciting opportunity is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.The successful candidate will be responsible for supporting our HR functions, ensuring seamless...

  • Call Centre Assistant

    6 months ago


    London, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Harrow, London** **Salary - £11.44 per hour** **Hours: Full Time - 40 hours Will inclde 1 weekend day working** **Training provided** For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes - and that’s where you come in. So,...

  • Call Handler

    5 months ago


    London, United Kingdom Aesthetics Clinic Full time

    **Position Overview**: **Key Responsibilities**: - Answering incoming calls and addressing client inquiries with professionalism and courtesy. - Scheduling appointments and coordinating with our team of specialists to ensure efficient allocation of resources. - Providing information about our services, procedures, and pricing to prospective clients. -...


  • London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe post-holder will be responsible for providing exceptional customer service to patients and stakeholders, responding to enquiries and resolving issues in a timely and professional manner.Key responsibilities include:Answering external and internal patient enquiries via phone, email, and other communication channelsProviding flexible and...


  • London, Greater London, United Kingdom Inscapers Full time

    Inscapers is seeking an experienced Proactive Call Center Representative to join our dynamic digital marketing company. The ideal candidate will have a proven track record of success in generating new business opportunities through proactive cold calling and nurturing client relationships.You'll be responsible for handling incoming customer calls with...


  • London, United Kingdom North Middlesex University Hospital Full time

    Job overview The post-holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff and administration colleagues throughout the Trust together with  outside agencies. The post holder will assist patients over the phone in regards to their OPD appointments and to book...


  • London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe post-holder will be responsible for providing exceptional customer service to patients and staff, answering enquiries and resolving issues in a timely and professional manner. This role requires strong communication and interpersonal skills, with the ability to work effectively in a team environment.Main Responsibilities Respond to patient...

  • Call Centre Agent

    5 months ago


    London, United Kingdom CARE HOME FINDER LTD Full time

    **PRIMARY JOB FUNCTION** - To put into practice the Council’s vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre. - To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact...

  • Call Centre Agent

    5 months ago


    London, United Kingdom The Hyde Group Full time

    **London Bridge** **Up to £25,500** Hyde is looking to recruit a Call Centre Agent (Repairs). Internally you will be known as a Customer Liaison Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos...

  • Warehouse Admin

    6 months ago


    London, United Kingdom First Call Contract Services Ltd Full time

    **Branch**: Staines **Region**:Middlesex **Job Type**: Full time **Salary**:£12/h **Sector**: Administrative First Call Aviation is excited to recruit an admin at Slough. **_ We have an exciting benefit for First Call Contract Services workers._** The app is called Hive 360, and is available from both the _Apple Store _and _Google Play Store _free of...


  • London, United Kingdom Barry Bros Security Full time

    ** PERFECT ROLE FOR COLLEGE LEAVER NEWLY QUALIFIED IN BUSINESS ADMINISTRATION** **Title**:Administration Assistant **Reports To**:Operations Supervisor **Hours**:Monday - Friday 08.30am - 5.30pm **Salary**:Range Advertised Dependent on Experience At Barry Bros Security the Administration Assistant's main area of responsibility is to create a powerful...