Tenant and Landlord Engagement Officer

7 months ago

London Borough of Islington, United Kingdom Veesupportservices Ltd Full time

Job Summary:
**Duties**:

- Engage with tenants and landlords to address inquiries, concerns, and requests promptly
- Maintain accurate records of all interactions and transactions using Yardi or similar software
- Conduct data entry tasks to update tenant and landlord information as needed
- Assist in resolving disputes or issues between tenants and landlords in a professional manner
- Provide exceptional customer service to both tenants and landlords to enhance satisfaction levels
- Developing opportunities across the council to engage with tenants and landlords with the aim of

improving the management of privately rented homes in the borough.
- Providing advice, advocacy, and assistance to tenants on their rights and responsibilities and

landlords/letting agents on their rights and obligations.
- Organising meetings, groups and other platforms with internal and external stakeholders involved in

private rented housing to promote good practise in rented accommodation. Including establishing and
promoting our Landlords Forum.
- Leading on consultation & research to identify & assess the views & priorities of stakeholders with the

aim of developing strategies for landlord and tenant engagement.
- Playing a proactive role in the development of policies and procedures that impact on private sector

tenants and landlords.
- Identifying external funding opportunities & ensure timely bids are made to maximise resources

available.
- Initiating campaigns and publicity locally and link with those nationally concerning the private rented

sector to promote quality, safety, and security in private rented sector housing.
- Designing new ways to engage with landlords and tenants and make recommendations to the

management team.
- Acting as the authority’s expert in matters of landlord and tenant law, carry out casework and

provide support to tenants to ensure their rights are protected
- Utilize upselling techniques to promote additional services or offerings to tenants and landlords

**Requirements**:

- Proven experience in an administrative role, preferably in a real estate or property management setting
- Proficiency in phone etiquette with excellent communication skills
- Familiarity with Yardi software or similar property management systems is a plus
- Strong office skills including data entry, record keeping, and file management
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment
- Demonstrated ability to engage with diverse groups of individuals tactfully

This position offers the opportunity to enhance your administrative skills while contributing to positive tenant-landlord relationships. Join our team and be part of a dynamic environment focused on customer satisfaction.

**Job Type**: Temporary contract
Contract length: 3 months

Pay: £24.58 per hour

Expected hours: 35 per week

**Experience**:

- Property Management: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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