![Damira Dental Studios](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Advisor
4 weeks ago
**Job description**
**WE ARE RECRUITING**
- Do you have experience in customer service, warm sales? Or maybe you have a background where the customer was your focus?_
- Do you have empathy, compassion & the skill to always stay professional?_
If this sounds like you, then we would love to hear from you...
Established in 2003, our expanding group has 30 Dental Practices and around 270 employees and 190 clinicians including dentists, specialists, hygienists, and therapists providing high quality patient care. Offering modern, well-equipped facilities, our dynamic and expanding group offers NHS, private and specialist care.
Damira Dental Studios has grown from one small practice in Oxford to become a leading provider of high quality dental care across the country.. Our team is growing and so are our people In line with our ever expanding ambitions, we are currently searching for a Contact Centre Advisor to join us on our venture at Damira.
**Purpose of the Job**
We are looking for bubbly, focused and professional individuals to...
- Provide exceptional care and service to Damira patients and to the general public.
- The role will be receiving inbound and making outbound patient telephone calls regarding queries, booking of dental appointments for Damira practices and patient recalls.
- Delivering excellent customer service while ensuring the patients' needs are met to the best of your ability.
Our contact centre is open Monday to Sunday 8.00 am to 8.00 pm and is based in Fareham in Hampshire.
- Providing a seamless patient journey
- Booking in of dental appointments in practices diary following the dental booking process
- Responding to patient queries in a timely manner
- Providing high quality customer service
- Ensure that information is both recorded and delivered accurately.
- Contacting patients to book recalls
**Jobs Skills Required**
- Excellent telephone manner
- Ability to follow a process
- Calm and professional
- Passionate about helping.
- Ability to remain calm and patient under pressure.
- Excellent customer service skills including the ability to build rapport quickly.
- Basic computer literacy and keyboard skills.
**Hours**:
40 Hours Per Week
**Benefits**:
- Part Time Hours
- Permanent contract
- Employee discount
- Wellness programs
- Progression opportunities
**Practice Address**:
Sharland House, 29/30 High Street, Fareham, PO16 7AD
**Job Types**: Permanent positions; Full Time.
**Benefits**:
- Additional leave
- Employee discount
- Store discount
- Wellness programme
**Schedule**:
- Day shift
**Location**
- Fareham, PO16 7AD: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Work Location**:One location
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Employee discount
- Health & wellbeing programme
- Store discount
Schedule:
- Day shift
Ability to commute/relocate:
- Fareham, PO16 7AD: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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