Ecommerce Executive

**Ecommerce Executive**:
Location

Brentford

Business Area:
Office & Field Based

Job type:
Full Time Contract

Job ref:
062038

Published:
about 4 hours ago

**JOB TITLE**:Ecommerce Executive

**DEPARTMENT: Digital Experience**

LOCATION: Cineworld Group office in Brentford

JOB PURPOSE: Drive ecommerce revenue and its share of the company business by improving and enhancing the digital customer journey and their overall digital experience.

**KEY RESPONSIBILITIES**:

- Drive ecommerce KPIs like organic traffic/downloads, conversion, frequency and revenue in collaboration with Marketing, Commercial, IT and other teams
- Monitor and analyse the performance of the Cineworld websites and mobile apps to identify pain points in the user journey, trends and growth opportunities
- Work with Customer Support and Cinema teams to collect and analyse customer feedback, supporting the resolution of issues related to the Cineworld digital platforms.
- Carry out regular competitor monitoring and benchmark, and keep abreast of ecommerce developments and trends
- Manage the demand process from Marketing, Operations, Commercial and other business stakeholders and collate a backlog of requirements for fixes and new features
- Collaborate with the Digital Products team on the backlog prior to development. Test features and fixes delivered in test and production environment.
- Support other departmental functions (content management, CRM communications) as needed
- Assist with the organization’s digital transformation efforts.
- Other adhoc work as required by the line manager.

**ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE**:
**Technical knowledge and experience**
- Working knowledge of Ecommerce
- Experience in developing and improving customer digtal journeys
- Experience with large-scale B2C transactional websites and mobile apps is highly advantageous.
- Strong analytical and commercial mindset - able to take insights from analytics platforms and report, present and propose actions.
- Understanding of techniques to drive traffic generation, conversion, acquisition & optimisation
- Proficient in Google Analytics, GTM, SEO
- Proficiency in GA4 and Crazy Egg advantageous

**Behaviours**

**Working together**
- Excellent communicator who is confident presenting opportunities and issues to groups
- Hands on approach and willing to pitch in when needed
- Passionate about ecommerce with the ability to articulate best practice across a range of devices
- Enthusiastic and well organised self-starter, with strong attention to detail
- Excellent time management & prioritisation skills
- Team player who is willing to collaborate

**Thinking it through**
- Detail focused
- Flexible in approach and keen to learn and grow in the role

**Being action focused**
- Proactive and solution-orientated
- Ability to work in a fast-paced environment, working to tight deadlines and willingness to go beyond the call of duty

**Making an impact**
- A fluent English speaker
- Strong stakeholder engagement skills with the ability to work well across junior & senior teams
- Highly results-driven and commercially aware to ensure all activity can be measured for its ROI
- Enthusiastic and confident with a high degree of professional integrity