Cylinder Workshop Administration Assistant

3 weeks ago

Carlisle, United Kingdom Assa Abloy Full time

Job Title:
**Cylinder Workshop Administration Assistant**

Reports to:
**Cylinder Workshop Team Leader**

Location:
***
**Carlisle**

Hours:
***
**40 hours per week**

**About Carlisle Brass**

We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.

Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.

Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.

Purpose of the role

To provide customer service excellence across all of our communication channels. To be an ambassador for the Carlisle Brass brand. The purpose of our Cylinder Workshop Administration Assistant is to ensure that we provide a first-class service for our customers, ensuring they receive their orders quickly and with 100% accuracy.

You will be required to undertake a range of duties including processing orders from a range of communication channels, providing support to customer queries, assembly, picking, packing and loading orders for dispatch, receiving deliveries, organising stock and performing quality checks.

**Key responsibilities**
- Ensuring customer orders across all communication channels are processed quickly and accurately to ensure a smooth order flow to Operations.
- Providing detailed product and service information to our customers.
- Ensuring that problems are resolved, and enquiries are dealt with fully.
- Achieving, maintaining and improving KPI’s, both departmental and personal.
- Building positive relationships with customers and our sales team.
- Escalating issues to the management team.
- Assisting with stock level checking and participate in periodic stock takes as required.
- Accurate documenting and labelling activities.
- Dealing personally, and politely with customers.
- Liaising with the Master Key specialist and customer service teams.
- Management and processing of the Cylinder shop back orders, ensuring always communicating with the Team Leader regarding lead times.
- Taking inbound and making outbound calls to customers.
- Processing of customer returns.
- Assisting in the workshop when required to manufacture cylinders.
- Any other duties as reasonably requested by your manager.
- Working as part of a team within Carlisle Brass.
- Any other duties as reasonably directed by your line manager or other managers within the organisation.

**Skills, competencies and experience required**
- Comfortable working to targets.
- A mind-set that always puts the customer first.
- Strong organisational & administrative skills.
- Able to work productively, efficiently and effectively with initiative and drive under tight timescales with multiple priorities and deadlines.
- Effective communication skills both verbal and written.
- Analytical and collaborative problem-solving skills.
- Able to work to a high standard of accuracy and attention to detail.
- Able to multi-task and work in a fast-paced environment.
- Able to communicate effectively with customers and colleagues.
- Flexible in approach to workload.
- Willingness to gain product knowledge.
- Must be a team player but also work well on own initiative.

Due to the nature of the role covering support for the range of departments within our Operations, flexibility on normal working hours is required between 07:00 and 20:00, Monday to Friday. Normal working hours will be agreed with your line manager covering 40 hours per week, however reasonable notice of a week unless otherwise agreed will be given for any temporary or permanent changes within these times.

**Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.**

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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