Workshop Controller/supervisor

6 months ago


Carlisle, United Kingdom Volvo Truck and Bus South & East Full time

**Workshop Controller/Supervisor**

We are recruiting within our Carlisle site for a Workshop Controller/Supervisor.
- **Competitive salary**:

- **Company bonus scheme**:

- **Generous holiday entitlement**:

- **Excellent benefits**

**Are you ready for that next step?**
As a key member of the dealer management team, the Workshop Controller/Supervisors core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. You will be ensuring that CSR’s are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. You will be directly responsible for supervising a shift of staff, ensuring that vehicle repairs are carried out to the highest possible standard. Your role will be to ensure the team carry out repairs in a timely manner, following proper processes. You will be delegating jobs, acting as a point of contact for issues/concerns on jobs, organising extra cover for shifts when needed, ensuring H&S guidelines are adhered to, signing off e-services ensuring all work is documented, challenging Technicians when required to maintain high performance and standards of conduct, and carrying out other meetings with Technicians such as return to work meetings after sickness.

**Principal Responsibilities**
- Provide focussed management to the service department team, to ensure Genuine Volvo Service process steps are adhered to at all times.
- Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
- Manage the performance of the service department to ensure that KPI targets are achieved.
- Manage and plan workshop / support resources to ensure that OTI process requirements can be fulfilled on each shift.
- Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal.)
- Supervise a team of technicians ensuring that work is carried out as efficiently as possible
- To ensure that you and your team are following the Genuine Volvo Service Process Maps
- Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
- Ensure technicians are fully briefed on job requirements and budgets (VST times) per up-front job specifications
- Manage workshop work-in-progress versus job specification time budgets (VST times) and provide timely updates on progress to CSR (or customer when out of hours
- Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets (VST times)
- Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
- Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages (VST / parts)
- Specify repair solutions for defects / minor defects found during service or other planned work
- Ensure Volvo time recording procedures are complied with including correct use of X codes as per productivity policy
- Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
- Carry out effective shift hand over including any outstanding repair order & customer issues
- Check that all work is supported by formal customer authorisation prior to starting
- Ensure the shift team work to the criteria laid down in the Company Health and Safety policy
- Be responsible for the Workshop environment, Volvo Special tools & equipment used during the shift & report any deficiencies.

**Knowledge**

**General**
- Significant experience of working as a technician within the motor vehicle industry
- Good knowledge of VOSA requirements and MOT testers manual.
- An understanding of Operators License Laws and Regulations

**Volvo Knowledge** (acquired through training)
- Warranty & Contract scope & procedures
- Knowledge of workshop KPI’s
- An in-depth understanding of the Genuine Volvo Service Process stages relevant to the role
- An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
- Volvo technical product knowledge
- The Volvo Total Offer Wheel and the products contained within it

**Required Competences**
- City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology
- To be able to manage and motivate a team of technicians in their daily activities
- To be able to coach and provide support and guidance to your team of technicians.
- To be able to effectively communicate at all levels both written and verbally
- To have questioning,


  • Workshop Controller

    5 months ago


    Carlisle, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Carlisle About the role We’re recruiting for a committed and efficient Workshop Controller to join our Carlisle Motorstore. Hours Full time. Monday - Friday 8am - 6pm and alternative Saturdays 8am - 12pm. About the role As a Workshop Controller for Arnold Clark, you’ll...

  • Workshop Controller

    5 months ago


    Carlisle, United Kingdom Lookers Plc Full time

    OTE: GBP £40,000.00/Yr. Overview: **Location**: Lookers Volkswagen, Carlisle **Hours**: 40; Monday - Friday: 08:30- 17:30 **Salary**: £40,000 OTE (including £34,000 basic, plus £6,000 commission) An exciting opportunity has come up here at Volkswagen Carlisle as we’re on the lookout for an experienced Workshop Controller to join our dynamic team. It...

  • Audi Workshop Manager

    4 weeks ago


    Carlisle, Cumbria, United Kingdom Arnold Clark Group Full time

    We are seeking an experienced Workshop Controller to lead our team at Arnold Clark Group. This role involves managing and coaching a team of vehicle technicians and apprentices, ensuring targets and business objectives are met.Key responsibilities include:Managing and coaching a team of vehicle technicians and apprenticesEnsuring all working practices comply...


  • Carlisle, Cumbria, United Kingdom Cornthwaite Group Full time

    We are seeking a highly skilled Workshop Maintenance Supervisor to lead our Service Department. This role will be based at our Carlisle depot and will cover both our Carlisle and Dumfries outlets.Main Responsibilities:Oversee daily scheduling within the Service Department to ensure efficient job completion.Act as the primary point of contact for customer...


  • Carlisle, United Kingdom Scot JCB Group Full time

    We are looking for a skilled Assistant Service Supervisor to join our team in Carlisle. This role involves visiting a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard, and assisting the Service Supervisor with all areas of the service department. This is a vital role in...

  • Supervisor - Kfc

    6 months ago


    Carlisle, United Kingdom Moto Full time

    **Address**: M6 Junction 41/42, Carlisle, CA4 0NT Supervisor - £12.25ph As a Supervisor you will be the strong right arm to your restaurant manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering KFC’s world-famous fried chicken and exceptional service as we transform the...

  • Supervisor - Greggs

    5 months ago


    Carlisle, United Kingdom Moto Full time

    **Supervisor** **Address**:Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT** **£25,600 per annum** **37.5 hours per week** As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Greggs much loved...

  • Production Supervisor

    1 month ago


    Carlisle, Cumbria, United Kingdom pladis Global Full time

    Unlock Your Potential as a Production Supervisor at Pladis GlobalAre you a motivated and organized individual with a passion for delivering exceptional results? Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams? If so, we invite you to join our dynamic team at Pladis Global as a Production Supervisor.About...

  • Mechanical Supervisor

    4 weeks ago


    Carlisle, Cumbria, United Kingdom MacArthur Recruitment Full time

    Job Title: Mechanical SupervisorMacArthur Recruitment is seeking a skilled Mechanical Supervisor to join their team. As a Mechanical Supervisor, you will be responsible for managing a team of engineers, fabricators, and welders, ensuring the smooth operation of manufacturing processes. Key Responsibilities:Team management, including training, appraisals, and...


  • Carlisle, United Kingdom Moto Full time

    **Supervisor** **37.5 hours per week** **Address**:Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT** **£24,500 per annum** As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Burger King’s...

  • Mechanical Supervisor

    4 weeks ago


    Carlisle, Cumbria, United Kingdom MacArthur Recruitment Full time

    Job Title: Mechanical SupervisorAbout the Role:MacArthur Recruitment is seeking a skilled Mechanical Supervisor to join our client's team. As a Mechanical Supervisor, you will be responsible for managing a team of engineers, fabricators, and welders, ensuring the smooth operation of manufacturing processes and maintaining high-quality products.Key...

  • Depot Supervisor

    5 months ago


    Carlisle, United Kingdom Equans Full time

    **Requisition ID**: 58293**Domain**: Engineering/Mechanical**Contract type**: Permanent**Schedule**: Full-Time**Equans is looking for a Depot Supervisor to join our team in Carlisle on a permanent basis for our EDF contract. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.** **General...


  • Carlisle, United Kingdom Cumbria Health Full time

    Job summary Are you a caring, motivated individual with a professional, courteous manner? Were looking for a Call Handler to join us at our Head Office in Carlisle, where youll play a key role in connecting patients with the care they need. As a Call Handler, youll use your excellent communication skills to ensure patients receive the right advice,...

  • Maintenance Supervisor

    5 months ago


    Carlisle, United Kingdom Renewi Full time

    **Maintenance Supervisor**: **Maintenance Supervisor - Carlisle - Reporting to the MBT Site Manager** **Monday to Friday 08:00-16:00 (Shift coverage required on odd occasion)** **Paid overtime (between 37.5 and 50 hours x1.5, over 50 hours x2)** Are you an electrically and mechanically trained engineer looking to lead a high performing maintenance team? And...


  • Carlisle, Cumbria, United Kingdom Moto Full time

    Supervisor Role OverviewAs a supervisor at Moto, you will be responsible for leading a team to achieve excellent brand standards and customer service. This role requires a strong leader who can empower their team to deliver high-quality results.The ideal candidate will have previous experience in leading or supervising a team, with a passion for delivering a...


  • Carlisle, United Kingdom Moto Full time

    Supervisor - Pret A Manger - CarlisleSupervisor 25,600 per annum - 40 hours per week - 5am starts requiredAddress: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NTAs a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador...


  • Carlisle, United Kingdom Moto Full time

    Supervisor - Pret a Manger - CarlisleSupervisor40 hours per week - Includes 4am startsSouthwaite Services, M6, Broadfield Road, Carlisle CA4 0NTAs a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Pret A Mangers...


  • Carlisle, United Kingdom Moto Full time

    Supervisor - Pret a Manger - CarlisleSupervisor40 hours per week - Includes 4am startsSouthwaite Services, M6, Broadfield Road, Carlisle CA4 0NTAs a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Pret A Mangers...


  • Carlisle, United Kingdom Moto Full time

    Supervisor - Pret A Manger - CarlisleSupervisor 25,600 per annum - 40 hours per week - 5am starts requiredAddress: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NTAs a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador...

  • Valeting Supervisor

    6 months ago


    Carlisle, United Kingdom Audi Full time

    **The Opportunity**: We are looking for a Supervisor to join our Valet team at Carlisle Audi. As the Valet Supervisor, you’ll be a key part of the everyday smooth running of our busy dealership. **More about the role**: - Organising daily deliveries. - Ensuring that all vehicles are valeted to the highest standards. - Working with Management to keep...