Service Support Worker

2 weeks ago

Newtown, United Kingdom British Red Cross Full time

**Job Title: Support Worker**

**Job Location: North Powys**

**Salary: £18,972 based on 35 hours per week (Monday to Friday 9am - 5pm)**

**Contract Type: Fixed term until March 2024**

Have you ever considered what happens to patients when they’re discharged from hospital? Some people are ok and have what they need. Others may benefit from a little more time and support. That support may include collecting prescriptions, making sure they have food in the house, light household tasks and making sure they know who to contact should they need more help - The general support you would want your own friends and family to experience.

That’s what this job is all about - helping patients who have been discharged manage and reduce the risk of needing another hospital visit.

Your days will be spent speaking to and supporting patients and medical staff so that the hospital can run smoothly and see patients as quickly as possible.

Your experience will allow people who have been in hospital to have their independence. The people you support will come from all kinds of backgrounds. You may spend your morning supporting someone with Dementia getting settled back at home after a hospital stay, then in afternoon you could be taking someone with autism to a doctor’s appointment for a follow up. You might end your day dropping some groceries in to somebody who can’t leave the house after an operation. This role will have a huge impact on our service users’ day.

It’s important to know - This role does not involve personal care. You will not be responsible for bathing or cleaning our clients.

**A day in the life of a Support Worker will involve**:

- Speaking with healthcare professionals about the support patients require
- Driving to different locations including hospital, doctor surgeries, pharmacies, shops and patient’s homes.
- Offering both emotional and practical support to people using our service.
- Ensuring our systems are updated so that we can track what support has been offered to patients.
- Helping to assess our service users future needs and helping develop support plans.

**To be a successful Support Worker, You’ll need**:

- A driving licence and **access to your own vehicle.**:

- A caring, empathetic nature to be able to offer the best support.
- Good IT skills as we use software to ensure our services are streamlined and efficient.
- An understanding of the services the NHS provide, to be able to offer the best advice and guidance to our service users.

**In return for your commitment and expertise, you’ll get**:

- **Salary -** A salary of £18,972 based on 35 hours per week.
- **Holidays -** You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme**- We offer up to 6% contributory pension.
- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

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