Head of Housekeeping

2 months ago

Carnforth, United Kingdom Pine Lake Resort Full time

We are now recruiting for a **Head of Housekeeping** for **Pine Lake Resort** situated on the picturesque banks of the lake in Carnforth just off the M6_._

As a Head of Housekeeping you will ensure the smooth running of the housekeeping department by dealing with the day to day running of the department, motivating and leading a team of capable Housekeepers to provide an effective and efficient function throughout the Housekeeping department.

The main job duties will include, but are not limited to:

- To fully understand brand standards as they relate to your department and to develop training for your team members
- Ensure PDS benchmarks are achieved
- To lead team members and ensure they carry out duties to a satisfactory standard
- To liaise with Human Resources for all aspects of recruitment including forms, interviews and after interview contact
- Induction of new Team Members, training and probationary appraisals
- To provide training to existing staff ensuring that they are fully equipped to carry out their duties
- To complete relevant staff forms, including but not limited to holiday requisitions, sick leave, leavers etc
- To motivate your department and ensure morale is high at all times
- To prepare rota's, deal with sickness/holiday cover and ensure a copy is given to Resort Manager weekly
- To carry out holiday planning within the department
- To carry out annual staff appraisals
- To update TM’s of the day tasks and the previous day events in a roll call every morning
- To ensure the day to day cleanliness of all communal areas
- To ensure that the required cleaning chemicals/equipment are available to the team
- To carry out monthly stock checks; laundry, consumables, inventory items
- To liaise with the maintenance manager regarding 'in-house' work required
- To operate the department with ongoing consideration for our sustainability goals
- To maintain a ‘hands on’ role within the department as and when required
- To work with the senior team to maximize benefit for maintenance weeks
- To ensure the department is fully compliant with Health & Safety best practice
- Ordering of materials, ensuring purchase requisitions are used and are correctly coded
- To check all deliveries and pass delivery notes to the Resort Coordinator
- To attend weekly Head of Department meetings
- To produce monthly stock takes of stock
- To carry out a yearly check of inventory within all units

**Key Skills and experience required to fulfil the role include**:

- Previous experience in a managerial or supervisory role is essential
- The ability to multi task and work under pressure
- Excellent communication skills both written and verbal
- The ability to work on your own initiative as well as part of a team
- Must be computer literate
- Demonstrable motivation and negotiation skills would be advantageous
- Strong administrative skills
- Resort privilege program/Employee discount
- Referral programme
- Generous holiday entitlement
- Access to Employee Assistance Program (EAP)
- Free parking
- Uniform provided
- Use of Leisure Facilities
- Training opportunities

**Job Types**: Full-time, Permanent

Pay: Up to £13.38 per hour

**Benefits**:

- Bereavement leave
- Employee discount
- Free parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Carnforth, LA6 1JZ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- housekeeping (preferred)
- Management (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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