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Performance Analyst

4 weeks ago

Bath, United Kingdom Curo Full time

**Performance Analyst (Performance and Customer Insights Analyst)**

**Bath**

**£28,840 per annum**

**Full Time**

**Permanent**

**1st Stage Interviews: Friday 27th January 2023 (ongoing)**

**2nd Stage Interviews: Ongoing**

**What you'll be doing**

As part of the Performance and Insight team you’ll play a key role in turning customer satisfaction and operational data into meaningful insight, supporting teams to make the right decisions and improve performance.

You’ll be responsible for Curo’s performance management framework which involves reporting on how well the organisation is performing through the collation of KPIs, setting targets and benchmarking. You’ll also play a lead role in maintaining Curo’s customersatisfaction survey programme and helping the business with insights.

This role is a great opportunity for someone looking for a marketing or operations role that will provide exposure to working with all levels across Curo.

**More about you**

You’ll be confident in analysing large volumes of data and be able to summarise trends. You’ll be proactive in identifying new insight, able to evidence a creative approach to problem solving and have good attention to detail.

You’ll have strong written and verbal communication skills and experience of presenting analysis clearly. You’ll be able to developing effective partnerships with teams and be able to collaborate with colleagues.

You’ll be passionate about improving customer experience and ideally have PowerBI experience, but this isn’t essential.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same

**What you’ll get in return**

We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do you get a great salary but we also offer:

- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual 'Homes for Good’ Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- 'Perks at Work’ - access to 1000’s of discounts online and in-store.
- Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.

NowHiring #Recruiting #Jobs #PerformanceAnalyst #PerformanceandCustomerInsightsAnalyst #Performance #InsightAnalyst #Analyst #DataAnalysis #PowerBI #Bath #BathJobs

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