Back Shift Hcc Senior Supervisor

5 months ago

East Kilbride, United Kingdom ISS Facility Services - Healthcare Full time

Job Summary:
As Supervisor, you will work in support of the Soft FM Manager in providing day to day management of
the service delivery. The role is responsible for the HCC Supervision team, ensuring
service demands are met effectively to specification.

In this role, your aim will is to be recognised as an employer of choice through:

- Improved supervisory support
- Robust training and support
- Improved engagement and buy in from supervisory team
- Promoted a diverse and inclusive culture
- Promoted development opportunities
- Improved ENPS and CNPS

The Role
- To ensure day to day labour allocations with HCC Team are performed within budgetary targets
- Communicate with Soft FM Manager to ensure a clear understanding of budgetary labour targets
- Ensure service standards exceed specification and carry out regular audits
- Manage the work of the HCC Supervisors
- Attend KPI meetings and ensure we are compliant
- Create and manage action plans to deliver compliance when necessary
- Ensuring work schedules are current and fit for purpose
- Work in conjunction with the training department to ensure placemakers are up to date with all mandatory training and

identify your own personal development and training needs.
- Participate in projects, assignments and training as required
- Continuously improve motivation, leadership and direction, ensuring the achievement of targets and standards

About YouContinuous development of H&S awareness using the ISS Near Hit process
Conduct yourself in a professional manner whilst on company premises
Respond flexibly to necessary organisational and operation changes
Previous senior supervisory experience.,
Team driven and a collaborative mindset
High level of change readiness, persistency and problem-solving approach
High work capacity and strong case management, with an ability to work to deadlines
Contact/communication skills and empathy
Ability to multitask and project manage
Competent in the production of reports, statistical analyses, and communications, including but not limited to Microsoft Office, Excel and Power point
Experience of working in a service industry and in a contracting out environment an advantage

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Full-time, Permanent

Pay: From £13.95 per hour

Expected hours: 35 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Supervising experience: 2 years (preferred)

Work Location: In person

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