Healthtech UX Researcher and Designer
2 days ago
**Healthtech UX Researcher and Solution Designer - Leatherhead KT22 7FG**
NHS Professionals run the **temporary**work placements for **Surrey & Borders Partnership Trust**and we are looking for a Healthtech UX Researcher and Solution Designer to work at Leatherhead House, Surrey.
**Job Overview**
SABP Digital has the complex challenge of building and maintaining secure and robust digital products and platforms to deliver enhanced healthcare, as well as acting as a driver to improve clinical operations and ensure value for money from the Trust's investmentin technology.
As part of our evolving Digital Healthtech Solutions team, you will shape and deliver optimal technology-enabled solutions based upon a user-centred design approach, co-designing and re-imagining the clinical workflows of the Trust and its partners. Youwill work to ensure effective links and strong relationships between wider operational and design teams working on both strategic and tactical initiatives.
**Hours**: 37.5
**Working Pattern**: Monday to Friday 9am-5pm (Flexible)
**Location**: Leatherhead House, Station Road, Leatherhead, Surrey KT22 7FG
**Band 8b Pay**: £24.61 Ph
**Key accountabilities in the role are**:
- Co-create and design optimal technology-enabled solutions based on a thorough understanding of user experience, adopting user-centered design principles and approaches.
- Proactively engage with and develop a rapport with a range of stakeholders, in particular the clinical workforce and people who use services, to identify and understand problem areas, desired outcomes and potential solutions.
- Lead and manage design sessions to elicit requirements from a diverse range of stakeholders at all levels, where conflicting and potentially contentious and emotive views may be expressed.
- Translate user experience and associated information gathered across multiple complex and potentially sensitive sources, to evidence and determine a potential range of solutions.
- Proactively identify gaps, discrepancies and inconsistencies in information and select the most appropriate option to challenge and seek to resolve these to better inform the quality of requirements gathering and solution designing.
- Contribute to and facilitate coordination of the development of end user-facing deliverables, such as communication strategies and plans, engagement events and activities, and training/ guidance materials/ sessions to drive adoption and embed new ways ofworking.
- Collaborate with a range of Digital and other business functions, and divisional and clinical leadership teams, to ensure successful adoption and integration of technologies to support key health service areas and improve overall business operations.
- Ensure digital technology solutions adhere to national security, information governance and clinical safety standards, in pursuit of meeting user, business and technical requirements, whilst remaining cost effective, sustainable and deliverable within timeand agreed budget.
- Maintain awareness of emerging technologies and local and national policy updates regarding design of health technology solutions and develop professional networks within the user researcher and solution designer profession to support this.
**Experience required**
- At least 3 years experience working in a role involving engaging, gathering and translating user experience into solution designs.
- In-depth understanding of a wide range of clinical/ service user/ carer/ public healthcare contexts and user needs.
- Experience of bringing people together around developing solutions to problems and facilitating service/ quality improvement initiatives.
- Knowledge and experience of creating, adapting and delivering innovative methods for requirements gathering, and communicating findings to a range of audiences including leadership, clinical, patient and operational groups.
**Qualifications**
- Degree level education or equivalent relevant experience
- Additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience (e.g. Prince2, COBIT, QI Methodology, Change Management etc.).
**Skill**
- Exceptional oral expression, and effective use of written and electronic communication and presentation skills.
- High level of numeracy, analytical, statistical and research skills with ability to analyse, interpret and problem solve complex situations.
- Experience and understanding of the use of technology solutions to enable complex workflows and advanced data processing.
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: -- Competitive Pay Rates - work this week, get paid next week
- First choice of placements at over 50 NHS Trusts in England
- Dedicated consultants
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it - 24/7 365 days
- Stakeholder pension scheme
**Who are NHS Professionals?**
**NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.**
**Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This moneyis then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities.**
**We look forward to hearing from you soon.
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