Customer Service Officer
3 weeks ago
Our client is a leading healthcare provider committed to delivering exceptional patient care and service. They are currently seeking a motivated and dedicated Customer Services Officer to join their team. This is an exciting opportunity to contribute to the smooth and efficient operation of their administration services while working from the comfort of your own home.
Job Purpose:
As a Customer Services Officer, you will play a crucial role in ensuring that patients and service users receive outstanding care and support. You will be responsible for managing appointments and bookings, maintaining accurate patient records, and collaborating with various stakeholders to facilitate seamless communication and service delivery.
Person Specification:
Education and Qualifications:
- Essential: GCSE or equivalent in Maths and English (Grade C or above).
Knowledge and Experience:
- Essential: 2+ years' experience in a busy administration environment.
**Skills**:
- Essential: Excellent IT skills, proficiency in Microsoft Applications (Word, Excel, Outlook).
Personal Attributes:
- Essential: Outstanding communication skills, polite and confident telephone manner, organised and methodical approach, team player, ability to act on own initiative, excellent customer service skills, motivated, flexibility, ability to meet deadlines, ability to work in a pressurised environment, ability to travel between sites, ability to work from home.
How to Apply:
If you are a dedicated and organised individual with a passion for delivering exceptional customer service, we would love to hear from you. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role.
**Job Types**: Full-time, Permanent, Temporary contract
**Salary**: £22,816.00-£24,336.00 per year
Work Location: Hybrid remote in kent
Reference ID: CP5406
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