Customer Service Representative

2 weeks ago


Dartford Kent, United Kingdom Planet Pharma Full time
Job Description

Functions:

  • Process orders, make up internal order files and prepare quotations and statements of works
  • Prepare labelling and all documentation for despatch, and organise the despatch.
  • Invoice the customers.
  • Liaise with couriers for importing and exporting orders.
  • Close internal order files making sure all relevant documentation is present and correctly signed off and scanned into Oracle.
  • Perform all the administrative work related to the job (photocopying, faxing, arranging couriers to the customers, etc.)
  • Be able to stand-in and perform the duties of the other members of the Customer Service Group during periods of absence.
  • Carry out all duties in line with the Company’s policy in term of GMP (Good manufacturing Practices), ISO, Quality Assurance policy and Health & Safety policies.
  • Make sure that the best possible service is given to the customers.
  • Answer the telephone, handle and record enquiries.
  • Perform additional duties as discussed with Project Manager where necessary.

Fundamental - Microsoft 365.

Desirable:

Office Administration Experience.

Previous GMP experience



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