Payment Support Agent

3 weeks ago

Manchester, United Kingdom Oodle Finance Full time

Our Collections team is growing We are an award winning Motor Finance business with a great office in CITY TOWER in the center of Manchester

**What you can expect from Oodle**

Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding to our perks and benefits, and below is what we currently provide to all staff:

- Discretionary Bonus (% based on individual performance and company performance)
- Company Pension
- Private Healthcare with Vitality
- Life Insurance (4xSalary)
- Confidential mental health support
- 25 days holiday (plus bank holidays)
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (Paid Leave)
- Tusker Salary Sacrifice EV Leasing Scheme

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

**Even more perks**:

- Seasonal social events, like Oodlefest for the whole family
- Caboodle - A whole portal of online retail discounts
- A wellbeing portal
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day
- Drinks fridges, great coffee and breakfast all laid on free

The role of **Payment Support Agent **at Oodle is primarily to communicate with our customers in arrears, predominantly via telephone and on occasion via written communication methods. We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer service skills are paramount. In addition, we look for people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI's and targets to be met which are all geared to meet our customers' expectations whilst achieving the business goals.

**The Role includes but not limited to;**
- To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
- Set appropriate, sustainable and compliant repayment arrangements
- To address failed arrangements in an appropriate and timely manner
- Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
- To liaise with other Oodle departments to ensure the customer receives the correct outcomes to collections issues raised
- General administration duties
- To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- To address and raise any risks identified thought the course of the role and in line with company policy
- To assist in projects / mini initiatives within the collections function as advised by line manager
- Adhere to KPI's set by the business
- Understand and adhere to departmental Service Levels (SLA)
- To meet individual and contribute to team targets
- To complete any reasonable ad-hoc requests
- To assist with the tracing function within the department where necessary

**Essential Requirements for the Role**
- **Must have collections experience within a regulated environment**:

- Asset / Car finance would be an advantage.
- Consumer Finance desirable but not essential

**Skills and qualifications we ideally need;**
- GCSE's including Maths and English at C grade or above.
- You must be IT literate with experience of using Word, Excel and experience using Salesforce is a huge advantage
- Customer Service skills - you will want to help people, be empathetic, sensitive and have a caring nature.
- Good written, numeracy and oral communication skills plus good attention to detail.
- Honesty and integrity
- Team Player

**Hours - **37.5 hours per week

**About Oodle - Top 100 Company to work for 2020 & 2021**

Oodle Car Finance is changing the way people buy cars, by putting our customers' needs front and centre of the biggest retail market in the UK. We are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs. Although we primarily provide loans for our customers and link them up with some of the UK's best car dealers (in one rapid, blink-and-you-miss-it, digital procedure), that is just the start. Our ultimate goal is to make buying a car as easy as buying a t-shirt on Amazon. With a glove box full of powerful algorithms (and investment from some of the world's most reputable financial institutions) we have been building and developing a customer-first, fully integrated d

  • Payment Support Agent

    3 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    **Payment Support Agent** Manchester - City Tower £25,000 - £30,000 p.a. Discretionary Company Bonus Scheme - Monday - Friday 9am - 5.30pm/9.30am - 6pm (1 hour lunch), one Saturday in every 3 from 9am - 1pm (37.5 hours per week) - we also offer hybrid working **8-12 months Collections experience in a call centre setting preferred** *** Our...

  • Payment Support Agent

    2 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    Payment Support Agent - Manchester **Why work for Oodle ?** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding to our perks...

  • Payment Support Agent

    2 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    Our Collections team is growing !! We are an award winning Motor Finance business with a great office in CITY TOWER in the center of Manchester! **What you can expect from Oodle** Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People...

  • Payment Support Team Lead

    3 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    Manchester £35,000 to £40,000 Discretionary Company Bonus Scheme - Monday - Saturday (37.5 hours) *** Our perks** ***25 days holiday plus bank holidays, to take time to recharge and do something you love. Hybrid working - you'll be able to split your time between working in the office and at home. - Mental health care - 6 free counselling sessions via...

  • Specialist Support Officer

    5 days ago

    Manchester, United Kingdom Blink Payment Full time £22,000 - £24,000

    Client Support Specialist Join our team to revolutionize the way businesses handle payments! Read on for more details and apply if you meet the requirements. Our online portal and UK-based team are at the forefront of the payment platform revolution. Here's what we help businesses with: Reducing risk: We understand the risks in card payments and provide...

  • Specialist Support Officer

    3 weeks ago

    Manchester, United Kingdom Blink Payment Full time €22,000 - €24,000

    Client Support Specialist Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution. We're here to help businesses overcome these core problems: ‍ Reducing risk ‍Exposure to risk...

  • Specialist Support Officer

    3 weeks ago

    Manchester, United Kingdom Blink Payment Full time €22,000 - €24,000

    Client Support Specialist Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution. We're here to help businesses overcome these core problems: ‍ Reducing risk ‍Exposure to risk...

  • Technical Support Specialist

    1 week ago

    Manchester, United Kingdom Blink Payment Full time

    **Technical Support Specialist - 2nd Line** **Manchester** - Salary: £28,000 + Bonus_ Blink is here to shake things up. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution. At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating and utilising the latest...

  • Customer Support Agent

    2 weeks ago

    Manchester, United Kingdom SRC Recruitment Full time

    **Customer Support Agent** Due to exceptional growth, my client is looking for a Customer Support Agent within their team. As a Customer Support Agent, you will be the first point of contact for customers so you will need to have an excellent phone manner and the ability to communicate well. **Duties Of Customer Support Agent** - Communicate and...

  • Customer Support Agent

    3 weeks ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    Customer Support Agent The Customer Support Agent will be responsible for: - Utilise the company’s Service Management Tool to log, track and report on all inquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements - Research, diagnose, and resolve queries using available information resources and/or liaising with internal...

  • Customer Support Agent

    5 days ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    Customer Support AgentThe Customer Support Agent will be responsible for:Utilise the company's Service Management Tool to log, track and report on all inquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements Research, diagnose, and resolve queries using available information resources and/or liaising with internal departments...

  • Reservations Agent

    2 weeks ago

    Manchester, United Kingdom ASK Ventures Full time

    **Job Title : Reservation Team** We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have excellent customer...

  • Reservations Agent

    2 weeks ago

    Manchester, United Kingdom ASK Ventures Full time

    **Job Title : Reservation Team** We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have excellent customer...

  • Collections Agent

    2 months ago

    Manchester, United Kingdom AMG Recruitment Full time

    We are hiring a Collections Agent to join our prestigious client in Manchester for an immediate start date. On offer is an excellent starting salary of £24,000-£25,000 per annum. Working hours are 9am-5.30pm Monday-Friday. **NO LATES AND NO WEEKENDS.** - **This role will include**:_ - Calling clients to discuss missed payments. - Assessing a client's...

  • Collections Agent

    4 weeks ago

    Manchester, United Kingdom Search Consultancy Full time

    **Collections Agent - **Manchester City Centre, M1, **£26,000, OTE £30,000, - **Monday - Friday (35 hrs per week). Hybrid working available!!** We are looking for exceptional people to join our growing Collections Advisor team in Manchester City Centre in January 2023! We are genuinely market leading and one of the fastest growing businesses in the...

  • Collections Agent

    4 weeks ago

    Manchester, United Kingdom Search Consultancy Full time

    **Collections Agent-Manchester City Centre, M1,** **£26,000, OTE £29,000, -Monday - Friday (35 hrs per week). Hybrid working available!!** We are looking for exceptional people to join our growing Collections Advisor team in Manchester City Centre in January 2023! We are genuinely market leading and one of the fastest growing businesses in the UK! **The...

  • Enforcement Agent

    2 weeks ago

    Manchester, United Kingdom CDER Group Full time

    **Salary**:£20,000 - £26,000 dependent on experience (realistic OTE 60k) **Location**: Field Based - Nationwide **Reporting to**:Enforcement Manager **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique...

  • Payment Support Advisor

    3 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    **Payment Support Advisor** *** Manchester - City Tower £25,000 - £30,000 p.a. Discretionary Company Bonus Scheme - Monday - Friday 9am - 5.30pm/9.30am - 6pm (1 hour lunch), one Saturday in every 3 from 9am - 1pm (37.5 hours per week) - we also offer hybrid working **8-12 months Collections experience in a call centre setting preferred** *** Our...

  • Enforcement Agent

    2 weeks ago

    Manchester, United Kingdom CDER Group Full time

    **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the...

  • Collections Support Agent

    5 days ago

    Manchester, United Kingdom JaJa Finance Ltd Full time

    **About Jaja** **Our Mission**:To be the UK’s Digital Lender of Choice **Our Company Values**: Collaboration, Excellence, Innovation, Empathy, Passion Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to...