Registration Assistant

This role is located in Sci-Tech, within the Cawood Scientific Agriculture Division. Sci-Tech, part of Cawood Scientific, delivers quality microbiological and serological testing services to the veterinary diagnostic sector and associated businesses throughout the livestock sector. Our UKAS accredited services, performed by our highly skilled teams, cover all aspects of poultry, porcine and gamebird production, including bird production, routine hatchery, and hygiene monitoring. We work closely with vets and farmers to develop new analytical solutions to meet market changes and according to individual requirements, ensuring services are confidential, accurate, and timely. With no minimum charge and full traceability, our analysis services for vets and farmers are second to none.
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- Job Description:
JD-7 - Registration Assistant
- Issue 1 - issued by T. Abraham 02/08/2023 Page 1 of 3

**Job Description**:
POST DETAILS

Job title:
Registration Assistant

Department

Sample Reception

Reporting to:
Customer Service Manager

Name of Post Holder:
PURPOSE OF THE POST

To be committed to achieving the highest level of Customer Service to the customers of Sci-Tech Laboratories by assisting in the receipt of samples and general administration jobs within the department, adhering at all times to the requirements of ISO 17025: 2017

MAIN DUTIES

1. To be responsible the registration of samples including sending sample queries to customers in an accurate and timely manner on Tuesdays and when are other staff are away or busy with other jobs which are priority.

2. To be responsible for creating worksheets for samples which have been booked in for testing and for putting them into the correct department before finishing at the end of the working day

3. To assist with consumable requests for customers and maintaining sufficient stock levels in the consumable shed and front office

4. To be responsible for ensuring that any sample queries are raised and dealt with in a timely manner (if required with the assistance of the line manager).

5. To be responsible to ensure that the temperature and cleaning records for the registration room are up to date

6. To deal with the management and direction of enquiries from both existing and potential customers

7. To assist with answering of phone calls when members of staff are unable to answer the phone.

8. To assist with any other reasonable request by the line manager or site management

9. To deliver excellent customer service to both internal and external customers at all times

Other Requirements

Personal

To partake in any developmental training as required in compliance with the company standard

To read and comply with company rules, procedures, agreements and any notices displayed by the Company

JD-7 - Registration Assistant
- Issue 1 - issued by T. Abraham 02/08/2023 Page 2 of 3

Quality

To operate in line with the site Quality Management System with specific attention to reporting of non-conformances and knowledge of ISO 17025 accreditation requirements

Health and Safety

All staff have a duty to work in accordance with the Health & Safety at Work Act (1974), COSHH Regulations (1988) and other relevant policies and procedures

Employee - sign and date
-..

Manager - sign and date
-..

Impartiality and Confidentiality Declaration Declaration Employee Signature

I declare that I shall execute my responsibilities impartially and objectively. I declare that there is no conflict currently existing or extant from previous employment or other associations (including those of a personal nature) that would prevent or hinder me from doing so.

I shall maintain the strictest confidentiality in respect of information acquired as a result of my employment at Sci-Tech.

Should I become aware of any matter, whether business or personal, which impacts on impartiality, confidentiality or presents a conflict of interest I will report the matter to my line manager, Compliance Management or Human Resources

Person Profile

ATTRIBUTES ESSENTIAL DESIRABLE

Knowledge

This relates to the level and breadth of knowledge required to do the job, e.g. an understanding of a defined system, practice, method or procedure.

Industry knowledge/ knowledge of customer requirements

Understanding of ISO17025

Technical/Work-based Skills

This relates to the skills specific to the

PC literacy including knowledge of Microsoft Office products.

LIMS systems

JD-7 - Registration Assistant
- Issue 1 - issued by T. Abraham 02/08/2023 Page 3 of 3

job, e.g. language fluency, typing skills, etc.

General Skills/Attributes

This relates to more general characteristics required to do the job effectively, e.g., effective written communication skills, ability to delegate, motivation or commitment etc.

Able to identify needs and requirements to meet customer needs.

Ability to work independently using good judgement, and as a team player.

Exceptional organisational