Regional Technical Controller

4 weeks ago

Bath, United Kingdom Wessex Water Full time

Are you looking for a role where you play a key part in providing your local community with safe clean drinking water and maintain excellent waste treatment services to protect the environment? If so, and you thrive in a busy, fast paced environment then we have the prefect role for you as a Regional Technical Controller

**Where do you come in?**

Joining our Control Room, your role as the Regional Technical Controller will be to ensure we maintain full control room functionality and health and security monitoring and response. You will also act as an overnight customer point of contact, assisting with any operational emergencies as they arise and ensuring that the company maintains an uninterrupted 24-hour, 365-day emergency workforce and operations centre under any circumstances.

Responsibilities include:

- identifying and monitoring serious operational issues, ensuring that any incidents are addressed, escalating any major incidents
- acting as a central point of contact for all external and internal bodies
- liaising with customers, expectation management and effectively prioritising and scheduling customer incidents to maximise workflow and meet targets
- monitoring the Lone Worker system and coordinating searches
- conducting health and safety working hours risk assessments
- effectively managing fluctuating and at times extremely heavy operational workload and out-of-hours staffing levels
- representing the business participating in local resilience forums, which convene when there is a regional or national incident
- maintaining and updating Control Room information systems and records
- procuring and coordinating resources or facilitating requests to assist in operational emergencies
- escalating critical system issues to IT and management, and initiating and managing robust and intensive backup processes during any planned and unplanned outages
- assisting in alarm monitoring and management, and the coordination of responses to mass failures, such as power and telemetry
- Assisting in managing other essential business functions when their department closes each night, ensuring an uninterrupted service to our customers.

Please note within this role you will be required to work a rotating shift pattern, covering 12-hour day and night shifts, Monday to Sunday, plus periodic 24-hour standby, to ensure the control room is able to maintain sufficient staffing levels around the clock and in the event of emergency conditions. Annual leave is fixed within the shift pattern with regular rest periods, consisting of two weeks off every six weeks.

**What do I need?**

You will work effectively within a large team and a lone unit while being able to switch between the two, maintaining a presence of authority and the ability to direct and take control of a team.

**Benefits for you**
- Pension - up to 20% combined contribution
- 25 days’ holiday rising to 28 with length of service
- Health benefits package
- Life assurance (up to four times your salary)
- Electric vehicle salary exchange
- Cashback and discounts from over 1,200 retailers
- Paid volunteering day
- Enhanced family leave
- Interactive health and wellbeing platform
- Support from mental health first aiders
- £1,000 referral fee if you recommend someone to work for us

**What will you get from us?**

Our people tell us Wessex Water is a great place to work, and they stay with us We are proud of how we support development and career progression. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer. Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

**_Sound interesting?_

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