IT Helpdesk

7 months ago

WaltononThames, United Kingdom Kia UK Full time

**Key Responsibilities**

The following is a non-exhaustive list of responsibilities for the role:

- To provide ongoing support, maintenance, upgrades and installation of all supported software and hardware as defined by the Infrastructure Manager.
- To provide 1st, and 2nd line support queries professionally and efficiently, maintaining a high degree of customer service so that ensure that all SLA’s are met
- To provide cover or deputise for other analysts in their absence
- To respond to requests for technical assistance in person, via phone, electronically
- To prioritise and manage many open cases at one time and escalate situations requiring urgent attention.
- To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
- To inform the Infrastructure Manager of recurring problems and produce statistics each month on Helpdesk issues.
- To provide daily, weekly, monthly and ad-hoc reports to the Infrastructure Manager.
- To arrange for external support visit whenever problems cannot be resolved in house
- To maintain and validate the IT asset register.
- To support the Infrastructure Manager on new business and system projects.
- To support the Infrastructure Manager to keep all relevant IT documentation up-to-date.
- To support the Infrastructure Manager in definition of localised budgetary requirements
- Systems Performance monitoring
- Establishing and maintaining excellent working relationships with the Business and 3rd party’s

**Person Specification**:
**Education**:

- Some relevant qualification is preferred but not essential

**Experience**:

- 1-2 years of experience in an IT role.

**Skills**:

- Strong knowledge of Microsoft Windows 10
- Strong knowledge of Microsoft Office 2013/2016 (including Outlook)
- Strong knowledge of Laptops and Desktops
- Strong knowledge of Network Printers
- Good organisational skills and attention to detail
- Good documentation and time management skills
- Understanding of Active Directory
- Full clean driving license

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