Customer Service Membership Advisor

7 months ago


Birmingham, United Kingdom Serco Plc Full time

**Salary**: £20,648.62 per annum + Competitve commision structure
Are you passionate about sales and leisure?
Would you like to join our fun and vibrant team at Fox Hollies Leisure Centre?
Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Membership Sales Advisor to join the centre.
In this role you will provide concise membership information with regards to the facility and its offerings. You will be required to show customers around the facility, discuss its offerings and programming along with selling memberships. You will ensure that monthly sales and financial targets are hit and track new and existing members, as well as creating a welcome atmosphere for customers. You will create a strong link between the Gym, Sports Development, Front of House, and the rest of the centre teams following the sales strategy in delivering the sales plan.
The role will involve a high level of customer interaction; this may be face to face or over the telephone.
In addition, there will be times when you will be required to assist other members of staff.
We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities. You will also receive free gym membership and various benefits and discounts.
 Serco manages these facilities on a day-to-day basis on behalf of the Trust.
About you
To be considered for this role you will also have previous sales / leisure experience.
Why Serco
**Meaningful and vital work**: The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives.
**Great people**: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
Free membership at the Centre plus heavily discounted use of classes and facilities.
Free safeguarding training and DBS check
Excellent Development and Training Opportunities
6% employer matched pension contribution
21 days annual leave
Life assurance up to 2x base salary
Simply health cash plan
Anytime health line
Employee assistance programme
Benefits portal offering discounts on eating out, travel, shopping and entertainment
A safe and supportive culture
A chance to make a positive difference to the community
leisurejobs
- Google Chrome is the preferred browser to access Serco careers website*

**Salary**: £20,648.62 per year



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