Outpatient Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 3

**Main area**
- Therapy & Rehabilitation Services
- **Grade**
- NHS AfC: Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-4699976**Site**
- Nottingham City Hospital
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

An opportunity has arisen for a permanent full time Band 3 Outpatient Administrator within the Therapy Services Outpatient Administration Team at City Hospital

Main duties of the job

For main duties of the job in addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working for our organisation

The Outpatient Administration service is part of Therapies and Rehabilitation Services, which is one of the Directorates that together make up the Clinical Support Division at NUH. We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to. The Pathway is made up of HCPC registered AHP professionals as well as our other staff encompassing professions such as nurses, psychologists, administrative and clerical and support workers.

Detailed job description and main responsibilities

As Therapy Services Outpatient Administrator your role will be to ensure that a comprehensive administrative and clerical service is delivered within the Outpatient Team in Therapy Services, providing excellent service to both our staff and our patients.

You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.

This post will require you to work as part of a team across both QMC and City campuses as required, in a very busy and fast paced environment and to undertake the day-to-day booking, cancellation and amendment of patient appointments using our booking systems, provision of reception services, general administration, patient transfers and creation of patient letters.

It is expected that you will have strong IT skills and be confident in undertaking a range of computer-based activities.

Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.

The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

Key tasks are:
Booking/amending/cancelling patient appointments

Reception duties

Registering new patients

Processing of legal requests

Liaising with colleagues and clinical staff to amend diaries

General administration

Person specification

Training & Qualifications

Essential criteria
- To possess 5 GCSE A-C grades including English and Maths or equivalent experience
- NVQ Level 2/3 in administration/Customer Service or equivalent experience

Experience

Essential criteria
- Previous administration experience
- Use of IT systems
- Previous experience in a customer service based role
- Evidence of team working
- Clerical experience including photocopying/filing

Desirable criteria
- Use of NHS computer systems e.g Medway, WebHISS/Medical Office

Communication and relationship skills

Essential criteria
- Ability to communicate effectively with different audiences
- Ability to communicate complex information in a clear manner
- Recognise own role as part of an effective team
- Understanding and helpful
- Present a professional image

Analytical and Judgement skills

Essential criteria
- Exercise use of initiative, judgement and decision making skills
- Demonstrate problem solving skills
- Accuracy and attention to detail
- Understanding of the importance of confidential or sensitive information
- Works in line with standard procedures
- Works in line with organisational goals and objectives

Planning and organisation skills

Essential criteria
- Able to work independently, using own initiative
- Able to recognise when to escalate issues appropriately and who to escalate to
- Manages time effectively
- Demonstrate prompt timekeeping and good attendance at work
- Remains calm and cooperative under pressure
- Highly motivated and demonstrates enthusiasm for work
- Able to work in a flexible way
- Able to multitask
- Consistently works to high standards
- Works within prescribed deadlines
- Sets and achieves high standards of own behaviour and personal presentation
- Self-confident, innovative and positive image

Physical Skills

Essential criteria
- Frequent use of IT/VDU Equipment
- Non patient related manual handling skills

Other

Essential criteria
- Flexibility to work across the 2 campuses
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique

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