Runners

5 months ago

London, United Kingdom F1 Arcade St Pauls Full time

WHO ARE WE.
Kindred Concepts - the team behind some of the most successful experiential hospitality concepts in the UK and US markets. We have launched an immersive, state of the art F1 racing simulation experience, gamified for a mass audience, in a premium venue with best-in-class hospitality and design.

We are memory makers; we have a deep passion for immersing our teams and guests into the thrilling world of F1. We deeply care for each other standing tall for our people whose ambition for fun never wavers. We embrace how we can positively enrich the lives of everyone we encounter.

WHO ARE YOU

You are The F1 Team, you are proud to be part of the team, you thrive on knowing all your guests are having fun and help them escape the daily grind knowing you spread a little happiness creating memories in all that you do.

GENERAL PURPOSE

The runner is observant and efficient when it comes to working with other staff members to ensure that our customers receive prompt, seamless service. The runner will assist in delivering our fantastic food and beverages, keeping the venue pristine and taking on other duties to support the waiting staff and ensure that the restaurant operates smoothly. You should be knowledgeable about menu items, attentive, and focused on providing the best possible service in a fast-paced environment.

To be a successful runner, you should be passionate about working as part of a team to deliver excellent service to the customers. You should be efficient, reliable, and perceptive with excellent communication and time management skills.

Core non-negotiables
- High energy - bubbly personality
- Observant/aware/organised
- Great confidence and communication skills
- Resilient, unflappable

Our people
- Always approach guests with a smile and help to create a great atmosphere
- Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way
- Bring a positive attitude to work, co-operating closely with team members and other departments to ensure that F1 Arcade is the best it can be
- Set a great example to new employees
- Are friendly, professional, honest, reliable and trustworthy

***

Role Requirements
- Proven work experience as a Runner, Front of House member or similar role
- An independent approach to work
- Excellent organisational skills
- Guests service attitude
- Must be ready to work with urgency, under pressure and keeping the pace
- Must have solid written and verbal communication skills
- Must have a passion for excellent service
- Nice to have level 1 wine course
- Nice to have bottle/wine opening skills

Key duties and responsibilities
- Be the face of F1 Arcade - Welcome the Guests with a strong sense of positivity
- Providing the initial, first class service
- Help each other / think about your team - where a colleague may be busy, keep the guest feeling acknowledged
- Welcome and thank all guests entering and leaving the venue
- To ensure kitchen pass, bar pass, and fridges all fully stocked
- To serve food and drink, consistently achieving the established agreed standards of service
- To ensure that a high standard of hygiene and cleanliness is maintained by following all cleaning practices
- Be aware of your responsibilities regarding Health and Safety at Work and follow all measures accordingly
- To have a good knowledge and understanding of all food and drink menus and an in-depth knowledge of those for your department to ensure the best service for the guest

**BENEFITS**:

- No zero hour contracts
- Wagestream
- Paid breaks
- Free team food on shift
- Paid Birthdays off
- Refer and friend bonus scheme £300
- Discounts for you, friends and family
- F1 standard career development
- Access to a dedicated Employee Assistance Programme

INDBOH

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