Helpdesk Administrator

6 days ago

Newport, United Kingdom Hays Specialist Recruitment Limited Full time

Helpdesk Administrator, based in Newport, start ASAP, £10.84 per hour. Mon to Fri, 8am to 4pm, office-based.
**Your new company**
A market-leading, facilities and property management company based in the Newport area.
**Your new role**
Working as a Helpdesk Administrator, you will be responsible for providing a helpdesk service as first point of contact to property related enquiries for the business.
Job duties
- Provide a property helpdesk service, ensuring a pro-active customer focused approach is adopted and maintained:

- Confirm customer's formal purchase orders, specific requirements, and timescales for service delivery, instigate internal works orders, process, and complete invoicing in line with parameters in relation to expenditure and budgetary controls
- Plan and allocate work for operational teams in line with customer requirements
- Respond to and resolve queries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors
- Ensure service requests are dealt with within a specific timescale and prioritised according to their urgency coordinating a response to any complaints
- Assist with and/or be responsible for obtaining prices, quotations, tenders, delivery dates and detailed information from suppliers and sub-contractors, through to goods receipt in relation to the purchase of goods and services

Respond to queries and collaborate with various stakeholders, ensuring information and communication links are maintained, the correct lead person is informed as to any queries and updates
- Actively contribute to the development and implementation of new and innovative ways of working
- Provide support to staff in the use of business systems as required
- Keep abreast of policies and procedures which impact on how the service is delivered
- Input, check and maintain related systems, ensuring information is accurate and stored appropriately

Other Duties
- The duties listed are not exhaustive and may be varied therefore the post holder will be expected to undertake other duties as appropriate to the role and as requested by his/her line manager, including:

- Carrying out duties appropriate to the grade of the post, including occasional travel to other offices or sites as required
- Promoting continuous improvement and delivering demonstrable high-quality products and services which embrace quality standards
- Demonstrating personal commitment to the organisational strategy

**What you'll need to succeed**
You will have administrative or customer service-based experience, have a can-do attitude and be able to start at relatively short notice. You have strong administrative and organisational skills, and be comfortable to speak to a wide range of customers onthe telephone. You'll be comfortable as working a part of a small, close knit team.
What you'll get in return
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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