Housing Support Service Lead
4 days ago
**Job title**:Housing Support Service Lead
**Reporting to**:Area Business Manager
**Staff reporting**:Housing Support Officer
**Based**:Brent
**Purpose**
To support Housing Support Officers in providing housing related support to Caridon Foundation clients, to enable them to maintain their tenancies and to achieve their aspirations for independent living and undertake the day to day running, monitoring, improvement and delivery of our supported housing service to agreed standards.
**Tasks**
- Build positive client relationships and ensure team delivery of personal housing plan
- Build relationship with other stakeholders to sign post clients for more specialist support
- Work with clients and team to identify and action service improvements
- Build relationships with referral sources such as Single Homeless Teams, relevant partners and support services organisations, in order to access best support to meet clients’ needs
- Escalate maintenance issues to maintenance team and service.
- Monthly supervision of Housing Support Officer
- Assist and support HSOs with complex cases, in addition to managing the residual case load
- Review to ensure all housing support plans and risk assessments are regularly updated by the team
- To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures
- To update and record new tenant’s details on Arthur and maintain accurate Arthur records
- Monitor and oversee practices to ensure that tenancy, behaviour, payment and eviction standards are managed in line with company policies
- To provide weekly and monthly statistics on voids, evictions and arrears
- To meet KPIs set
- Ensure the operation of service is to a good quality standard that meets customer service requirements
- To support Housing Support Officers with Housing Benefit issues such as overpayments and arrears
- To ensure that all Housing Benefit claims are submitted with all relevant documentation to prevent delays in claims
- To handle and escalate clients’ complaints
- To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
- To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
**Communications**
- Contribute to Group Newsletter
- Collate case studies, photographs and information from the field and provide to Public Relations
**Volunteers**
- Advertise and recruit volunteers as required to support the functions of the fundraising team where necessary
- Carry out volunteer inductions
- Manage and supervise volunteers
**Personal Specification Experience**
- At least two years’ experience in managing a small team
- Demonstration of leadership skills
- Self-motivated and can work unsupervised with the ability to plan and monitor work of self and others
- Can provide quality direction, support, training and coaching to colleagues to achieve high levels of performance
- Provide a non-judgmental professional relationship with vulnerable clients i.e. people with mental health issues, substance misuse
- Experience working with those who have experienced homelessness
- To be able to communicate well with clients and peers
- Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training
- Ability to liaise positively with other agencies
- A knowledge of Health & Safety legislations to include basic first aid, food hygiene and infection control
**Skills and Competencies**
- Computer literate (Excel, Word, Outlook and the Internet)
- Demonstrable ability to plan and prioritize own workload
- Excellent communication skills
- Ability to demonstrate initiative and work well under pressure
- Ability to work as part of a team
- Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members’ experiences can bring
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00 per year
**Benefits**:
- Company events
- Employee discount
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Brent: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Housing Support Management: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
-
Housing Support Officer
7 days ago
Brent, United Kingdom Caridon Property Services Full time**Job title**:Housing Support Officer **Reporting to**:Team Leader **Staff reporting**:None **Based**:Brent **Purpose** To provide housing related support to Caridon Foundation clients, to enable them to maintain their tenancies and to achieve their aspirations for independent living. This will be achieved by assisting and encouraging customers to meet...
-
Housing Support Worker
5 days ago
Brent, United Kingdom Hamilton Woods Full time**Housing Support Worker Permanent £22,683 + £3167 London Weighting Brent** Hamilton Woods Associates are currently recruiting for a Housing Support Worker to join an organisation on a permanent basis to promote clients to live independently. **Duties & Responsibilities of the Housing Support Worker**: - Work with vulnerable clients with mental health...
-
Senior Housing Support Officer
3 days ago
Brent, United Kingdom Caridon Foundation Full time**TITLE**:SeniorHousing Support Officer **PURPOSE OF ROLE**:To be responsible to the Operations Manager for the day-to-day assistance and support of tenants in their own or shared tenancies. To provide a supported housing service, working with tenants to ensure independent living skills are developed and maintained to sustain community living. To follow...
-
Housing Officer
7 months ago
Brent, United Kingdom The Hyde Group Full time**Brent, London** **Up to £32,000 per annum** Hyde has a vacancy for a Housing Officer. Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident...
-
Senior Housing Management Worker
3 days ago
Brent, United Kingdom Lotus Sanctuary CIC Full timeSenior Housing Management Worker - Supported **Job title**: Housing **Reports to**:Service Lead - Supported Housing **Hours**:37.5 hours per week, 5 days Monday - Friday **Salary**: **Job role and purpose**: Lotus Sanctuary is a community interest company. We operate nationally, providing transitional supported housing to vulnerable adults and families...
-
Housing Supervisor
1 week ago
Brent, United Kingdom Daniel Owen Ltd Full timeAbout the JobWe are currently seeking a highly skilled Housing Supervisor to join our team at Daniel Owen Ltd. As a leading Housing Contractor in West London, we are committed to delivering exceptional repair services to our clients. This role presents an exciting opportunity for an experienced professional to take on a challenging position and contribute to...
-
Brent, United Kingdom Akton Recruitment Ltd Full timeCustomer Service Officer (Housing Benefits and Planning) Brent £16.09 Per Hour Job Role To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times. To efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award...
-
Housing Officer
7 months ago
Brent, United Kingdom 4Social Work and Public Sector Staffing Full timeHousing Officer - Brent £19.95 per hour Contract - Full Time Duties/Responsibilities: - Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. - Promote self-sufficiency in our services while offering support to those that need extra...
-
Housing Scheme Officer
6 months ago
Brent, United Kingdom The Hyde Group Full time**Brent** **Up to £29,000 plus paid business **mileage** **25 Hours per week, Monday to Friday** **Own Vehicle Required** Hyde is looking to recruit a Housing Scheme Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over...
-
Housing Solutions Advisor
2 days ago
Brent, United Kingdom Vox Network Consultants Full timeHousing Solutions AdvisorWe are seeking a skilled Housing Solutions Advisor to join our team at Vox Network Consultants.About the RoleThis is an exciting opportunity to work in housing advice and homelessness prevention, providing support to individuals and families in need of assistance. As a key member of our team, you will be responsible for delivering...
-
Caretaker
9 months ago
Brent, United Kingdom Service Care Full timeService Care Solutions have a vacancy for a Caretaker working on behalf of their client, A local authority based in North West London. In the role of a Caretaker, you will be responsible for ensuring that cleaning of housing properties meets or exceeds the agreed standards and frequencies to internal and external areas of the council estates along with...
-
Private Sector Housing Expert
1 month ago
Brent, United Kingdom Vox Network Consultants Full timeAbout the RoleAs a Private Sector Housing Expert at Vox Network Consultants, you will play a crucial role in enhancing the quality of private sector housing stock and ensuring the sector's ability to meet housing needs. Your responsibilities will include enforcing housing regulations, inspecting residential properties, and developing policies to improve...
-
Social Housing and Lettings Officer
6 months ago
Brent, United Kingdom Positive Employment Full timePositive Employment is currently recruiting for a Social Housing and Lettings Officer for our client a large local government based in Brent. The post holder will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the...
-
Housing Asset Specialist
7 days ago
Brent, Greater London, United Kingdom AWD online Full timeHousing Compliance Manager / Property Valuation and Asset Specialist Role OverviewWe are seeking a skilled Housing Compliance Manager / Property Valuation and Asset Specialist to join our Governance and Compliance division at a well-established housing association in Ealing, West London. As a key member of our team, you will be responsible for supporting the...
-
Experienced Plasterer for Social Housing Repairs
2 weeks ago
Brent, Greater London, United Kingdom Howells Solutions Limited Full timeCompany OverviewHowells Solutions Limited is a leading provider of social housing repairs and maintenance services in the West London area. We are seeking an experienced plasterer to join our team.Salary and BenefitsThe successful candidate will receive a competitive salary of £36,000 - £38,000 per annum, plus a company van and fuel card. In addition, we...
-
Commercial Administrator
2 days ago
Brent, United Kingdom Howells Solutions Full time**Commercial Administrator - Social Housing Repairs & Maintenance North West London Full Time, 6 month FTC **Salary**: £23-£28k** Howells Solutions are working with a leading Social Housing Repairs and Maintenance Contractor to find a successful and proactive Commercial Administrator to join their team in North West London. You will be working within the...
-
Maintenance Team Lead
1 week ago
Brent, United Kingdom Daniel Owen Ltd Full timeJob TitleMaintenance Team LeadAbout the CompanyDaniel Owen Ltd is a leading Housing Contractor in West London, dedicated to providing exceptional repair services to their clients. With a strong focus on customer satisfaction and quality workmanship, they are seeking an experienced Maintenance Team Lead to join their team.Job DescriptionThe ideal candidate...
-
Care and Support Specialist
3 weeks ago
Brent, Greater London, United Kingdom Creative Support Ltd Full timeAbout UsCreative Support Ltd is a Stonewall Diversity Champion and Disability Confident Employer. We have received an Investors in People Gold award and are committed to delivering high-quality services that meet the needs of our clients. We are passionate about creating a supportive environment where our staff can thrive.The RoleThis is an exciting...
-
Companionship and Support Worker
2 weeks ago
Brent, Greater London, United Kingdom Creative Support Ltd Full timeCaregiver Support Specialist Job SummaryWe are looking for a compassionate and caring individual to join our team as a Caregiver Support Specialist. In this role, you will provide holistic support to older adults, empowering them to maintain their independence and wellbeing.You will work collaboratively with service users to develop personalized care plans...
-
Senior Support Practitioner
7 days ago
Brent, Greater London, United Kingdom Creative Support Ltd Full timeAbout UsCreative Support Ltd is a passionate, inclusive, and anti-racist organization that provides personal care services to older people. We are seeking a dedicated and compassionate individual to join our team as a Support Practitioner.