2nd Line IT Technical Services Engineer
2 days ago
**2nd Line IT Technical Services Engineer
Sawtry
£22,000 - £29,000**
- Provide 1st and 2nd line IT support across the trust
- Provide a 2nd line escalation point for IT colleagues
- Ensure IT support issues are followed through to completion, assisting your colleagues to ensure that the department meets with the service level agreement
- Ensure that any urgent issues are dealt with promptly and escalated if necessary
- Assist with the implementation and testing of new hardware and systems to ensure that it operates to maximum potential
- Ensure that the IT Systems across the Trust are well maintained, available, secure and documented
- Liaise with 3rd party manufacturers, suppliers or providers where necessary to ensure issues are resolved as promptly as possible
- Able to undertake regular maintenance of AV equipment and to provide professional AV support to events across the Trust
- Support project roll-out across the Trust and customers supported by the Trust
- Assist and provide management of upgrades and maintenance in line with the upgrade and migration roadmap
Ensure systems and software are implemented in line with the Trust’s IT policy and be aware of and advise the line manager on all Health and Safety matters relating to ICT and have knowledge of and be able to implement safe working practices
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