Air Operations

3 weeks ago


Chester, United Kingdom Succeed Recruitment Solutions Full time

Salary and benefits

£25,000 plus excellent benefits

Contract length

Permanent, Full time

Locations

Chester

**Role of Air Operations & Ticketing Executive**:

- Create new PNRs in Galileo and make amendments to existing PNRs in line with airlines amendment policies Issue airline tickets ensuring ticket deadlines are met
- Reissue/Revalidation and exchange tickets in line with airline policies
- Manage GDS queues, which include schedule changes, cancellations, and vendor remarks
- Process refunds via the GDS and assist with BSP reconciling
- Provide air support to Sales and Customer Services staff
- Build outstanding relationships with various airline representatives
- Dealing with early ticketing deadlines and requests
- Resolve complex customer issues to timescales
- Carry out quality control checks and seek cost saving opportunities

**Skills required for the role**:

- Minimum 2 years in airline reservations/ticketing role using a GDS
- Exceptional customer service skills
- Great attention to detail and accuracy
- Ability to remain calm working in a highly pressurised environment
- Ability to organise, prioritise and manage own workload to tight deadlines

If you’re interested in learning more about this Air Operations & Ticketing Executive role, please contact Succeed Recruitment Solutions



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