Temporary Customer Service Administrator

4 weeks ago


Colwick, United Kingdom SF Group Full time

SF Recruitment are currently recruiting for a
**Temporary Customer Service Agent** to be based with one of their clients in Colwick.

You will need to demonstrate a passion for customer service and put the customer at the heart of everything you do

Being confident on the phones is essential to be successful for this role.

Responsibilities Include:

- Managing any incoming queries, issues or complaints
- Billing customers
- To process Credit checks on behalf of business partners.
- To check the orders input by business partners for accuracy and feedback / decline when appropriate.
- To thoroughly check proofs of address, id and business in line with the appropriate network compliance guidelines.
- Make outbound, take inbound calls maintaining a professional manner.
- To assist business partners with using th fulfilment service, understanding procedures and escalate to Business Management when training is required.
- To work with the company couriers to ensure deliveries are made correctly.
- To escalate any system issues in a timely manner.
- Compiling reports
- General administration tasks including system updates, collating business correspondence etc.

Hourly Rate; £10.50 - £11.00 per hour

Working Hours - 9.00 am - 5.30 pm Monday - Friday



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