Technical Support Officer

2 weeks ago


Farnham, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 346594**Salary**:

- £24,323- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- Pay Band 6b**Contract type**:

- Fixed term
- Loan
- Secondment**Length of employment**:

- Fixed Term Appointment until 31st March 2025**Business area**:

- FC - Forest Services - The Forestry Commission are the Government's forestry experts, and facilitate the protection, improvement and expansion of England's trees, woodlands and forestry sector.**Type of role**:

- Administration / Corporate Support
- Environment and Sustainability
- Information Technology
- Knowledge and Information Management**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bucks Horn Oak, Farnham, Surrey, GU10 4LS.About the job

**Job summary**:

- Forestry Commission - Forest Services - which the Technical Support Officer (Administrator) will be part of, are the government's forestry experts facilitating delivery of government policy to protect, improve and expand England's woods and forests. We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect, improve and expand England’s valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.**Job description**:
Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies. We are seeking a dynamic individual who learns quickly to provide technical support to our team of Woodland Officers, Woodland Creation Officers and Field Managers.

**Responsibilities**

Casework facilitation - provide technical support to South East and London Field Team to help optimise the deployment of field team skills and knowledge.
- Prepare electronic case files from multiple platforms, including SharePoint, allocating cases, and providing further administrative support during processing
- Update national and local ‘trackers’. Owning and maintaining a rolling progress report using Power BI and Excel to create local reports and dashboards to provide management information on all casework for managers.
- Prepare electronic Forestry Commission case files on local network and supporting Field Managers in uploading approved case files.
- Support wider team members with ad-hoc requests including reporting, data interrogation and technical and system advice.

Provide admin support including dealing with, and responding to, queries from the public, applicants, external organisations and other public bodies.

Support field team with updates to National regulations and process changes

While most of the work is administrative the post offers an opportunity to learn how trees, woods and forestry deliver a range of environmental, social and economic benefits and how Government supports this.

**Person specification**:
**Essential**
- Excellent interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers.
- Excellent communication skills both written and verbal.
- Good computer skills and competent and confident user of MS Office, especially Excel
- Willingness to learn new systems and develop IT skills particularly around reporting.
- Experience of delivering quality services to a diverse customer base.
- Demonstrate previous examples of delivering work in a specific time frame
- Ability to pick up work quickly, prioritise and manage a varied workload.
- Experience as working as part of a team.

**Desirable**
- Understanding of forestry and woodland management.
- Evidence of maintaining Continuous Professional Development.
- Experience of using Power BI

**Qualifications**:

- A minimum of 5 GCSE's/Standard Grades or equivalent (A-C Passes) including Maths and English/English Language is required.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Working Together
- Making Effective Decisions

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Practical MS Excel based computer task.

**Benefits**:

- Alongside your salary of £24,323, Forestry Commission contributes £6,260 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- A range of family friendly benefits.
- An environment with flexible working options.
- Learning and development tailored to your role.
- A culture which promotes a diverse and inclusive work environment.
- A range of wellbeing benefits including disco



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