Customer Service Advisor Doncaster

1 day ago


Doncaster, United Kingdom Matt Burton Full time

MBA are currently recruiting for a Customer Service Advisor working for the UK leading fleet maintenance company in Doncaster. This role is perfect for someone looking for a role within a large organisation with lots of internal opportunities for progression.
A vacancy has recently arisen for a Customer Service Advisor to work as part of the Customer Service Centre team. The customer service advisor will be responsible for assisting in the professional, efficient, and profitable day-to-day operation managing incidentcalls of a varying nature. They will have a strong emphasis on providing the high levels of customer service delivery at all times
This is a Nights role, working 4 on 4 off.
Duties of the Customer Service Advisor:

- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- To ensure that all incoming calls are answered in-line with the SLA criteria and are dealt with appropriately and promptly.
- To manage customer incident calls through to completion
- To chase information from 3rd party network
- To liaise with Customers, drivers and Insurance Companies making sure they are kept well informed of progress
- To Liaise with Insurance company in relation to progress
- To co-ordinate the Accident Damage jobs for all Incidents which have been reported logging all relevant information regarding the accident
- Ensure all paperwork has been delivered as per the expected KPI/SLA
- Seek advice from TSA for any technical tasks
- Demonstrate empathy with the customers as and when required
- Ensure all procedures are adhered to and report all incidents of non-compliance
- Any incident/complaint which may occur is to be managed effectively through to resolution and the (ISM) is made aware as they happen
- Co-ordinate weekly invoices
- Chase missing documentation and make certain all paperwork has been delivered as per KPI requirement



  • Doncaster, United Kingdom Frian Web service Full time

    MINIMUM WAGE 40 HOURS PER WEEK HOURS 8AM - 7PM - TWO SHIFTS - 8AM - 4PM - 11AM - 7PM Working on a Rota Fantastic opportunity now available to join a close-knit team as Customer Service Advisor in Doncaster. You will be responsible to conduct a varied role which is likely to keep you challenged daily whether it be dealing with incoming enquiries providing...


  • Doncaster, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Doncaster is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Sales Advisor

    19 hours ago


    Doncaster, Doncaster, United Kingdom EE Full time

    Sales Advisor RoleWe are recruiting a Sales Advisor to join our team in Doncaster. This role involves selling EE's products and services to customers over the phone, building strong relationships and providing exceptional customer experiences.Key Tasks:To identify customer needs and tailor solutions to meet their individual requirements.To promote EE's...


  • Doncaster, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Doncaster is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UKs leading provider of Community Equipment Services, we...

  • Service Advisor

    3 months ago


    Doncaster, United Kingdom CV-Library Full time

    Service Advisor - £31,000 – Main Dealership –Doncaster Our client, a main dealership in Doncaster is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package. Monday to Friday 8...


  • Doncaster, United Kingdom Age UK Doncaster Full time

    Age UK Doncaster is looking for a highly motivated Doncaster Therapy Services Assistant to join our team.Salary: £28,000 - £33,000 per annumIn this dynamic role, you will work collaboratively with people living with dementia and their carers or families to ensure they receive the necessary support and resources.You will bring your exceptional communication...

  • Customer Advisor

    7 days ago


    Doncaster, United Kingdom Appcastenterprise Full time

    **Where**: Doncaster **Full time**: Permanent **Salary**: £20,511 plus regular bonuses **Hourly rate**:£10.52 **Start Date**: 05/12/22 **The Role** Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the...


  • Doncaster, United Kingdom Rayner Personnel Full time

    Basic Salary up to £35,000 (DoE) + Car AllowanceOTE of £75,000+Fantastic Uncapped Commission scheme + Bonus structure on top Mortgage & Protection Advisor – DoncasterBasic Salary up to £35,000 DOE + Car AllowanceOTE of £75,000+ (Uncapped commission scheme & Bonus structure) Are you an experienced Mortgage and Protection Advisor in the Doncaster area...


  • Doncaster, United Kingdom Next PLC Full time

    **Customer Service Advisor - D2 Contact Centre, Armthorpe, Doncaster DN3 3FQ** **Shift**: We operate a 4 on 4 off rota, and your hours will be 21 or 23.5 hours per week* Shift 1: Weekends 8am-5pm, weekdays 8am-2pm (23.5 hours) Shift 2: Weekends 8am-2pm, weekdays 3pm-9pm (21 hours) **Salary**: Base pay is £10.60 per hour plus an additional £1 per hour...


  • Doncaster, United Kingdom Hays Specialist Recruitment Limited Full time

    **Customer Service Advisor | Doncaster | Permanent | £19400** **Your new company** You will be working for a large well known insurance company within a great location in Doncaster. **Your new role** You will be working within a busy customer service team providing telephone advice and assistance to customers with policy queries, using scripting where...


  • Doncaster, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - GI Group are currently recruiting for a Customer Service Advisor based in Doncaster, DN4. This exciting new opportunity will be working for our client on a temporary to permanent or permanent basis, this is a fantastic opportunity for an ambitious individual to join our energetic and friendly Customer Service team.**Job...


  • Doncaster, United Kingdom Office Angels Full time

    Office Angels have partnered with a rapidly expanding company who are seeking a Customer Service Advisor to join their friendly team. If you are looking to use your customer service skills in an office based environment for a company that value you thenthis could be your dream job! **Role**:Customer Service Advisor **Contract**: Permanent | Monday - Friday...


  • Doncaster, Doncaster, United Kingdom NextPit GmbH Full time

    We're seeking a highly motivated and enthusiastic Sales Advisor to join our team in Doncaster. As a Sales Advisor, you'll be the first point of contact for many customers, working closely with them to understand their needs and recommend solutions.This is an excellent opportunity to develop your sales skills and experience the rewards of working in a dynamic...


  • Doncaster, United Kingdom Morgan Ryder Full time

    **Customer Service Advisor** **£22,600k basic plus 3% pension, generous holiday allowance** **Hybrid working 3 days in Doncaster 2 days home based** Established entrepreneurial engineering company is looking to appoint a Customer Service Advisor Based in a modern vibrant office the role and responsibilities include: - Uploading clients' orders on the...


  • Doncaster, United Kingdom HR GO Recruitment Full time

    HRGO are currently looking for Inbound Customer Service Operatives to work in a new office based out of Doncaster. **Role: - ** Customer Service Advisor **Shift: - **Working 5 days out of 7 and including weekends and bank holidays. Shifts will be 08:30 - 17:00 or 11:30 - 20:00., which alternate on a rota. **Pay: - **£9.50/hour increasing to £10 after...


  • Doncaster, United Kingdom Mynt Recruitment Full time

    Customer Service Advisor required in the Doncaster area (DN4) on a permanent basis. Hours of work: Monday to Friday, flexible start and finish times within the core company hours. For example ideally 8am - 4pm or 9am -5pm **Salary**: to start at £23,000 Other benefits to include: Onsite parking, 23 days holiday plus bank holidays, pension scheme,...


  • Doncaster, Doncaster, United Kingdom EE Full time

    Customer Service Advisor: We're seeking a highly skilled and customer-focused individual to join our team as an Apprentice Customer Service Advisor. In this role, you'll be responsible for delivering exceptional customer service, resolving customer complaints, and promoting our products and services.Key Accountabilities:Providing outstanding customer service...

  • Healthcare Advisor

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Optima Health Full time

    We are seeking a skilled Healthcare Advisor to work in our Doncaster office. As an Occupational Health Advisor, you will undertake workplace assessments and report on potential risks to health. This exciting opportunity comes with a competitive salary of up to £45,000 per annum + benefits.The successful candidate will have a background in nursing,...

  • Service Advisor

    7 months ago


    Doncaster, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Nissan Doncaster** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    6 months ago


    Doncaster, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Doncaster** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...