Reception Team Member

1 week ago


Alderley Edge, United Kingdom J.W.Lees Brewers Full time

**Hotel Reception Team Member - Alderley Edge - Full time - Early and late shifts - Fantastic working environment**

Are you looking for that next opportunity in Hospitality? Are you friendly, customer focused and love working within a great team? Then this may be just the right role for you

**What we a Hotel Reception Team Member**:

- Competitive pay - Up to £10 per hour plus gratuities
- Profit share
- Discount in all our pubs and hotels
- Amazing progression opportunities
- Access to our employee assistance programme

**About the Hotel Reception Team Member role**:.

As a **Hotel Reception Team Member** you will be the first face to greet our guests and give them a great impression of our amazing Hotel. Dealing with our guests on a daily basis and supporting the Management team, you’ll be an expert in communicationand know how to work well as part of a team.

**Responsibilities**:

- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
- Maintain a high standard of personal appearance

**About The Alderley Edge Hotel**:
Situated within the affluent village of Alderley Edge, the stunning Alderley Edge Hotel is JW Lees’ Flagship Hotel, boasting 50 premium bedrooms, a spectacular restaurant and bar operation and numerous function facilities for events and weddings. Locatedwithin a 15-minute drive from Manchester International Airport, this fabulous property really is the Hotel of choice for Cheshire and surrounding areas for those seeking a luxury time, whether that be a long weekend or a spontaneous night away.



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