Head of Service

4 weeks ago


Peterborough, United Kingdom Finning (UK) Ltd Full time

Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
**Job Description**:
We currently have a rare opportunity for someone to join DiPERK as our Head of Service. Acting as the strategic lead for the service department, you will ensure the highest level of capability is maintained across Field Service and the Workshop to create an aftermarket USP for DiPERK. Working together with the parts and sales team, you will develop business planning which supports the overall growth of aftermarket activities.

Major Job Functions:
- Monitor, update and adapt the service strategic priorities to align with the DiPERK business growth priorities.- Deliver service excellence through the service field service and workshop team, ensuring high levels of H&S practice, customer satisfaction and commercial awareness.- Ensuring optimisation and effectiveness of end-to-end commercial process from quote issuance through to order execution, SWIP management, and cash collection including dispute and warranty support.- Align and moderate Sales & Operational personnel to function as a team all working toward high levels of customer experience, reduction in margin erosion and leveraging the full opportunity when presented.- Ensure correct resourcing levels with the right competency are available to meet market demands.

Required Skills & Knowledge:
- Market/sector knowledge including Construction, Power Gen, Ag, and industrial.- Level of technical expertise/product knowledge required.- Highly adaptive and agile leadership to meet the demands of service a business.- Commercial and financial acumen to effectively manage service business performance.- A strategic mindset to drive adaption of service team as required to stay competitive.- Competent to develop/improve business management systems in accordance with QA requirements.- Sales leadership (desirable).- Safety leadership - qualified to IOSH standards.- Experience working with OEM engineering centres of excellence.- Operational excellence - background in QA with process innovation mindset.- Safe systems of working - Risk Assessments & Method Statements development, COSHH Management, accident and incident reporting, safety values, Integrated Management Systems, RIDDOR Reporting. etc

Required Education:
- Engineering qualification - HNC/HND or equivalent desirable- 10yrs+ industry relevant experience, working at a Senior level for min 5 years.- Engines technical background- Competent on all MS office systems- Familiarity with ERP systems- IOSH Managing safely certified (Desirable)

Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme, bonus schemes and other flexible benefits.

IND3



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