Credit Controller

5 months ago

Manchester, United Kingdom WEX Europe Services Ltd Full time

**CREDIT CONTROLLER - FRENCH SPEAKING/ HYBRID/ MANCHESTER / £26,000 - £28,000 / BENEFITS/ PERMANENT**

**About the Team/Role**

WEX Europe Services have a growing customer portfolio in the BENELUX. The Collections Agent will report to the Credit Team Leader and have a remit to manage customer contact in accordance with the Credit Policy and Best Practice guidelines. Customer profiles range from Sole Traders to Large Multinational companies, Resellers and Oil Company Employees.

**What’s on offer?**
- Highly competitive salary between £26,000 - £28,000 (dependant on experience)
- Annual company bonus
- 37.5-hour week - Monday to Friday, no evenings or weekends
- Hybrid working (1-2 days per week in the Manchester office)
- Industry leading pension scheme
- 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
- Private Medical
- Cycle2Work Scheme
- GymFlex
- Life assurance
- Income protection
- Discounts & perks platform
- Employee wellbeing

**How you'll make an impact**

Collections activities (All Customer Types):

- Respond to failed Direct Debit / Card collections and Non-DD overdue balances in-line with company procedure, securing payment by alternative methods, including bank transfers and Credit/Debit card payments as soon as possible.
- Deliver improvements in overdue balances and complete call volumes to meet personal objectives.
- Ensure all cash receipts are coded and allocated on a daily basis (for the prior day receipts) ensuring full management of the cash process.
- Daily checks to be carried out in BOA for the unpaid direct debits and incoming receipts and deposits.
- Prepare and work from a weekly Debt Ledger ensuring accounts are coded correctly and noted.
- Prepare and send Dunning letters in line with company procedures.
- Escalate problematic accounts to Team Lead if approval for next collection action as required.
- Answer all in-coming Credit calls.
- Resolve Credit customer queries and refer queries to other relevant departments when necessary for resolution
- Refer all allegations of Fraud to Team Lead and local Fraud Coordinator.
- Maintain comprehensive Customer Account contact records to reflect all Collections/contact activity (CMIS,Bridge and Salesforce notes), ensuring we have a full audit of customer conversations and correspondence
- Submit refund requests in response to credit related queries, as applicable.

Credit Limit Management activities:

- Respond to requests from Risk or Management to contact customers to assist with decisions regarding Credit Limit changes to keep a customer trading within authorised terms. For example:

- Investigate reasons for volume changes
- Request financial information
- Negotiate changes to Customer Accounts relating to security, invoice frequency and/or payment terms
- Prepare and send general correspondence to customers when required.
- Build and maintain a strong working relationship with Team Lead and other functions.
- As part of the Team, provide support/cover for other roles within the Credit Department/ Business as and when required.

**Experience you'll bring**
- Prior experience of successfully collecting debts from different business types (sole traders to blue chip Companies)
- Languages required: French (Fluent), Dutch (Preferable), English (Intermediate)
- Strong PC skills, especially MS Excel
- Exposure to, or previous experience of Fuel Card Market
- CICM or AAT
- Confident, assertive telephone manner
- Highly organised and self-motivated
- Strong negotiation and call handling skills
- Strong communication and people skills

**What's next?**

If you feel that you have the necessary skills to be our Credit Controller then please APPLY TODAY for immediate consideration.
- We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team._

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Referral programme
- Transport links
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Manchester, M2 3HR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- collecting debts from different business types: 1 year (required)
- Fuel Card Market: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Manchester, M2 3HR

Reference ID: UKCA8985

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