Area Coordinator

2 months ago

Andover, United Kingdom Ocado Logistics Full time

**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.**

**Why Ocado?**
We've got you covered Embark on a journey of well-being and fulfilment at Ocado Logistics We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

**About us**:
**About the role**:
As a Coordinator within Ocado you will be responsible for all on shift operational and front line auxiliary activities that support the successful delivery of KPI’s for a specific Business Unit within the Logistics Operation. Additionally, you will support the Area Managers to provide a safe and respectful work environment delivering outstanding service to internal and external customer. Adhere to a flexible shift schedule, which involves working 4 on 4 off shifts, encompassing weekends, in a 24/7 operational setting.

The shifts are extended to 12 hours, with the shift times scheduled from 18:30 to 06:30.

**You will be**:
Dedicated to upholding our 5 Pillars - Safety, People, Customer Quality, Delivery, and Cost. These principles form the foundation of our success, and you will be an exceptional individual who will play a vital role in upholding and driving excellence across these pillars.

**Safety**

You will take charge of maintaining exceptional health and safety standards, fostering a positive on-site safety culture, and ensuring adherence to SSOWs/Risk Assessment materials, and the removal of potential hazards. Your enthusiastic participation in safety initiatives will be instrumental in creating a secure work environment.

**People**

You will play a crucial role in championing our commitment to diversity and inclusion, empowering our team members and supporting their personal development. Effective communication is key to delivering consistent and clear messages, and you'll ensure fair deployment and management of employees on shift, contributing to the achievement of vital people-related KPIs. Additiou will coordinate tasks within your business unit to meet productivity, food safety, and quality targets, while identifying and resolving operational issues and recommending improvements. Your commitment to operational processes and quality standards will enhance customer satisfaction and service levels, while your emphasis on housekeeping and hygiene standards will promote a culture of pride. Furthermore, you will contribute to achieving our people-related KPIs, such as labor turnover and absence percentage, for your Business Unit.

**Customer and Cost**

You will lead your team to full compliance with operational processes and quality standards, ultimately enhancing the customer experience. Maintaining high service levels and hygiene standards is imperative, and your role involves encouraging a culture of pride. The successful coordination of your business unit's tasks is crucial in delivering productivity, food safety, and various other quality and performance targets.

**Delivery**

You'll be tasked with identifying and resolving operational issues and escalating them as needed. Additionally, you'll be proactive in reporting production issues and ensuring the swift resolution of critical incidents to minimise disruptions to productivity and customer service metrics within your business unit. Your expertise will extend to making recommendations for future improvements and best practices while ensuring that all processes and supporting tasks are completed within agreed timescales, thus supporting the achievement of all relevant KPIs associated with the customer.

**Roles & Responsibilities**

As a vital member of our team, you will play a pivotal role in overseeing operational and front-line inventory activities within a designated work area of the CFC (Customer Fulfillment Center). Your responsibilities will encompass the successful delivery of services, promptly escalating any issues to CFC Area Managers, and maintaining clear communication and engagement with team members. Proactive reporting of production issues and effective resolution to minimizs disruptions to productivity are essential. Additionally, the role involves managing employee deployment fairly during shifts, maintaining compliance with HACCP standards, and coordinating with food technology on legislative, quali

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