Inbound Customer Service Advisor

7 days ago

Redditch, United Kingdom MERJE Ltd Full time

**Hybrid working available**

Do you have a passion for providing a world class customer service?

Are you looking to join a business that will be growing over the next 12 months?

This role will involve you dealing with inbound calls from customers who will have general queries, complaints or may even require your support. We are looking for people with excellent listening skills, people who are strong communicators and can show empathyand really understand the customers situation.

**Inbound Customer Service Advisor duties**:

- Building rapport/relationships with your customers and clients.
- Handling difficult conversations in a sensitive and professional manner.
- Entering accurate records of customer conversations into the customer database.
- Following processes and guidelines that fall in line with company regulations.
- Achieving personal and team targets in a contact centre environment.
- Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.

**Inbound Customer Service Advisor benefits**:

- Fully paid training
- Holiday entitlement
- Opportunities for progression
- Free parking
- Annual events

**The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.**

Are you interested in knowing more about this Inbound Customer Service Advisor opportunity?

**CLICK APPLY

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