Administrator Band e Zone 1- Hourly

2 weeks ago

Lambeth, United Kingdom Reed Secure Full time

Reed Secure are working with a major Law Enforcement organisation they are seeking a Forensic Support Officer to join them at their offices based in Lambeth

As a Forensic Support Officer you will process a forensic submission from receipt to conclusion, ensuring that submissions are accurately processed, allocated and recorded.They will be the first point of contact for internal and external customers seekingadvice on a forensic investigation and provide an effective, efficient administrative support function for the Directorate of Forensic Services.

**Knowledge, Skills and Experience**
- Ability to manage workloads and resources
- Excellent communication and interpersonal skills
- Awareness of the rules regarding evidence gathering, exhibit handling, continuity, integrity and the Criminal Justice System and be prepared to offer evidence and attend court if required.
- Ability to build effective relationships with customers, colleagues and stakeholders
- Ability to manage customer expectation
- Desirable to understand the technical and procedural processes within Forensic Services.
- Confident decision maker and problem solver
- Manual handling essential to transport exhibits.

**Key activities**
- To accurately input essential data, interrogate, monitor and review both local and MPS Case Management Information Systems and any other databases relevant to role.
- Provide an initial point of contact for all enquiries directed to the team. Provide a help-desk / liaison service for a variety of telephone, electronic and personal callers.
- Quality assure submissions to ensure accuracy of information and compliance with procedure.Reject exhibits which do not conform to prescribed standards.
- Flexible working to meet operational demand
- Create work packages and assign submissions according to forensic requirement and in line with procedures and contractual obligations.Store exhibits in line with rules of continuity and integrity.
- Prioritise workload according to the level of urgency of each case and regularly review and monitor cases to manage priorities.
- Process identifications/ matches in accordance with requirements
- Provide Management Information and Key Performance Indicator reports to line managers as required
- Complete administrative functions in association with tasks undertaken providing administrative support to the technical team.
- Provide timely and accurate minutes of Forensic Services team meetings
- Manage post production process of images
- Analyse, interpret and rectify problems with images and equipment in line with service protocol
- Work in partnership with Department of Forensic Services and line managers to develop and deliver change
- Comply with all Health and Safety obligations
- To work within the Directorate’s Quality Management System and actively participate in the continuous improvement of the system by engaging in audits, competence tests, reporting non-conformances, etc and suggesting changes to improve the system

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