Practice Receptionist/admin

5 months ago

London, United Kingdom Denchic Dental Spa Full time

**Dental Reception/Admin role requirements**:
As a Dental Receptionist, you’re an ambassador for our clinic Denchic Dental Spa - in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries.

Delivering first-class service to everybody is second nature to you, you are friendly, passionate and positive. You deliver a memorable experience to all our patients.

You have great attention to detail and you demonstrate this when you’re registering new patients, or inputting their data on our systems - everything is done accurately.

It’s essential that you’ve got outstanding customer service skills and you’ve worked in a reception/front of house role with high value customers. Your communication skills are exemplary, you’re polite, courteous and helpful to patients at all times.

**Position: Dental Receptionist**

Employment Term: Permanent, Mon
- Friday 08.45-6pm, (Saturday appointments soon)

**Salary**: Pay depending on experience

Start Date: Asap

**Qualifications & Skills**:
Proficient in using Software of Excellence

Excel and Word proficient

Strong interpersonal and communication skills

Have a great command of English (Written and Spoken)

Leadership and management skills

Able to work under pressure, use initiative and multi-task across practice and team management, front desk duties

Previous dental admin experience is essential. Nursing experience desirable but not essential

Experience with marketing would be desirable eg managing Facebook/Google/Paid Ads and nurturing leads

**Job responsibilities** - Reception and Communication:

- Greet patients warmly and provide a friendly and professional first impression of the practice.
- Schedule appointments, answer phone calls, and respond to patient inquiries in a timely and courteous manner.
- Check in patients, verify their information and update their records as necessary.
- Provide accurate and clear information to patients regarding treatment plans, when needed.
- Maintain confidentiality and handle patient information with care and sensitivity.

Administrative Support:

- Manage the front desk area, ensuring a clean and organised reception area.
- Coordinate patient flow and appointment scheduling to optimise the practice's efficiency.
- Process patient registrations, and other administrative documents accurately.
- Assist with billing and financial transactions, including collecting payments and internal payment processes
- Collaborate with the dental team to ensure smooth communication and coordination of patient care.

Customer Service Excellence:

- **Good telephone manner is essential**
- Provide exceptional customer service to patients, addressing their needs and concerns with empathy and professionalism.
- Anticipate and respond to patient needs, ensuring their comfort and satisfaction throughout their visit.
- Maintain a positive and welcoming atmosphere in the practice, making patients feel valued and cared for.

Qualifications and Skills:

- Previous experience as a dental receptionist or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills, with a friendly and welcoming demeanour.
- Strong organisational abilities and attention to detail.
- Proficiency in SOE is preferred
- Knowledge of dental procedures, terminology, and insurance processes is a plus.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Positive attitude and willingness to contribute as a team player.

Practice growth

**Front desk duties: booking appointments, taking payments, organising recalls, patient following up, handling complaints etc.**

**Prioritise outstanding patient care and service**
- Actively collect patient feedback (eg Google reviews)
- Strong personable communication and conduct towards all patients

**Job Type**: Part-time, eventually Full-time, Permanent

**Salary**: hourly rate depending on experience/abilities

Pay: £12.00-£14.00 per hour

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- Dental receptionist: 2 years (preferred)

Work Location: In person

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