Day Concierge

3 months ago

London, United Kingdom Rhodium Full time

Alongside the Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.
- Excellent quality customer service for the development, its residents, and guests.
- Motivate colleagues to strive for and achieve success for the company.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors, working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
- Work very closely with the Duty Manager with the implementation of SOP manuals, policies, and procedures.
- Work closely with the Duty Manager, Doorman/Valet and Housekeeping daily, providing resilience and cover for each other.
- Develop strong relationships with residents.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.

**Requirements**:

- Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
- Must have excellent communication skills and customer service skills.
- Must be service driven, understand the importance of going the 'extra mile'.
- Experience serving UHNWIs.
- Good knowledge of Central London and surrounding local area.
- High standard of written and spoken English, additional language skills beneficial.
- Must be assertive, show initiative and have a very keen eye for detail.
- Ability to work independently as well as to build and develop positive working relationships with residents and the team.
- Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
- Eligible to work in the UK.

Line Manager - Duty Manager

4 days on 4 days off; **7am-7pm**

**About Rhodium**

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage. Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £11bn across forty schemes and is involved with some of London's most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity, and transparency are at the heart of our entire organisation

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