Administration Assistant Part Time

2 weeks ago


Dunkeld, United Kingdom Hilton Grand Vacations Full time

**What will I be doing?**

Administration Assistant - Part Time 16 hours per week

An Administration Assistant contributes to the first impressions of our Guests and to their overall exceptional experience and therefore, must perform the following tasks to the highest standards:

- Support the Lodge & Estate Manager with administration tasks, guest interaction and telephone queries
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, completing accurate information for daily arrivals
- Ensure that the Lodge & Estate Manager is kept fully aware of any relevant feedback from guests and, or other departments
- Demonstrate a high level of customer service at all times
- Provide details of resort offerings, lodge types and other general product information to guests
- Comply with property security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- To comply with the purchase order procedure, to ensure deliveries are checked upon receipt and discrepancies are followed through
- Review the web-based information on the Owners website, HGV, RCI, etc and ensure it is correct, taking relevant action if updates are required
- Follow company brand standards
- Assist other departments, as necessary

**Qualifications**

**What are we looking for?**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous reception or administration experience



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