Income Assistant

2 weeks ago

Canning Town, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Income Assistant
The main purpose of the job is to undertake a range of income collection support duties, to provide a coordinated, flexible and effective income collection service.The specific support required will depend on the functions of the Service served by thepost holder. This role is 9am-5.30pm, 4 days a week and is based across two office locations at Myatt’s Field Office SW9 and Canning Town Office E16.

**Duties/Key Responsibilities
- To support the PFI Income Manager and Income Collection Officer with duties in Income Collection team.
- Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
- Provide support to the Income Team on all income collection tasks including former tenant arrears, garage arrears, leasehold arrears, and Universal Credit/Housing Benefit administration.
- To undertake a variety of defined projects across the service, as defined by Service Managers or at the officers own initiative, to support the work of the Housing service.
- To collate, analyse and present data that will support the work of the Housing service.
- To provide administrative support to the Income team, including word processing, filing, photocopying, equipment orders, and scanning and collating documents.
- As directed, provide assistance to Income Officers in collection of low-level rent arrears. To include taking payments, setting up Direct Debits and signposting for specialist advice.
- To respond to customer telephone queries and enquiries coming via the inboxes to the income service, ensuring accurate records are kept of all contact and outcomes.
- To ensure confidentiality is maintained in all matters relating to clients and their records.
- Effective use of IT equipment and software including housing and property management software.

**Skills**
- Experience of working within a local authority or housing association, preferably within rent collection. Good administration skills and demonstrable experience.
- Housing management systems including Northgate, Capita Academy, and Qube
- Good communication, influencing and negotiation skills.
- Excellent numerical and reporting skills;
- Strong team player.
- Customer focussed;
- Ability to work on own initiative.
- Willingness to learn and undertake new tasks

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