Health & Wellbeing Co-ordinator

4 weeks ago

Mitcham, United Kingdom Age UK Merton Full time

**About the role**

The **“Living Well”** service is Age UK Merton’s flagship wellbeing programme. We have developed this now highly regarded service over the last five years to provide genuine, high impact person-centred assessment and action planning with older people. This supports them to improve their overall health and wellbeing and is flexible and tailored to meet the differing social and individual needs of a wide range of older adults in Merton.

The **Health and Wellbeing Co-ordinator** is part of a team of Living Well Health and Wellbeing Co-ordinators who work directly with older people to conduct one to one person-centred assessments in their homes. The Health and Wellbeing Co-ordinator then works with an individual caseload of clients for approximately three months identifying solutions that help them access high quality information and advice, find practical support to stay independent, improve their social connection and keep them active.

The Co-ordinator will work closely with partners across the health and care system to ensure onward referrals are made to the appropriate services, client action plans are recorded and tracked using our client database, and outcomes are monitored to allow Age UK Merton to successfully evaluate the Living Well service.

**About you**

You are a “people person” and good at developing a rapport with others quickly. You listen well and genuinely care about supporting people to improve their health, wellbeing, and social circumstances. You embrace diversity and are capable to forge relationships with respect across varied and underrepresented groups. You are confident and capable of creating an environment and situations where older people are encouraged to express their needs and concerns, to then support them appropriately. Above all, you thrive in an environment driven by values, where you can use your interpersonal and relationship building skills to engage others with energy and credibility.

**How to apply**

Send your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification. Your CV should be no more than two sides and covering letter no more than two sides also.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

**Job title**:Health & Wellbeing Co-ordinator

**Salary**:£25,000 - £28,000

**Hours**:37.5 per week

**Responsible to**:Living Well Manager

**Based at**:Elmwood Centre, 277 London Road, Mitcham, CR4 3NT

The role will be part-office, part-home based with regular travel in Merton for home visits

**Key result areas/ responsibilities**:
1. Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager

2. Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment

3. Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits

4. Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.

5. Connect individuals to support services catered to their needs at both Age UK Merton and external partners

6. Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes

7. Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.

9. Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required by the funder

10. Understand the process for raising safeguarding concerns and the route of accountability

**General**

Comply at all times with the policies and procedures of Age UK Merton

Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery

Attend staff meetings, personal supervision and appraisal meetings

Be aware of own training needs and participate in training/ education to improve performance considered relevant to the post and to achieve agreed targets

Act as a representative of the values, beliefs and principles of AUKM at all times

Undertake any other duties that are requested and commensurate with the grade and remit of the post

**The role requires frequent travel within Merton - a driving licence and access to a car is preferable but not essential.**

**Job Types**: Temporary contract, Fixed term contract
Contract length: 4 months

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
Age UK

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