Customer Experience Centre Advisor

2 months ago

Bristol, United Kingdom Integral UK Full time

**Customer Experience Centre Advisor**

**The Role**:
As a Customer Experience Centre Advisor, you are the first person our clients contact when they have a
request or incident that they need us to resolve.

The voice of Integral, you are responsible for the management of planned and reactive work for your area of responsibility, ensuring the correct prioritisation of client requests, efficient deployment of the most appropriate skilled resource and achieving attendance and completion of the work within the contractual SLA.

You will accurately record all relevant information to enable full end to end tracking of each job and associated activity, while ensuring the compliant completion of work and making sure that the required compliance documentation is captured.
Creating lasting relationships with your engineering and account counterparts, you will work together to drive
work resolution and identify ways to improve the scheduling of work.
Delivering excellent customer experience is at the heart of everything you do, and you will identify ways to
improve this for your clients and see the results in our client surveys and NPS.

**Main Duties & Responsibilities**:

- Responsible for the execution of the end-to-end work order management, including the co-ordination

of all planned and reactive services within remit, detailed planning of work with Integral engineering

and our supply chain
- To accurately record all information necessary to resolve reported service requests, incidents and

complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service

levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service

delivery management.

scheduling systems, the facilities management services provided to clients, client systems and all

relevant process and procedures.

skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with

the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the

changing needs of the business

**Essential Qualifications & Experience**:

- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is

advantageous
- Experience in coordinating service delivery in a mobile field force environment, including parts

management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance

measurement and personal work targets essential.
- Excellent communication - both written and verbal
- Confident IT skills with experience of working across multiple systems
- Ability to stay calm in a high paced environment, supporting colleagues to also do so

**Full Time Office Based**

**Core Hours**:Monday - Friday

1 x Week: 7:00am - 3:30pm

1 x Week: 8:00am - 4:30pm

1 x Week: 8:30am - 5:00pm

1 x Week: 10:30am - 7:00pm

Weekends: 1 in every 4 - Saturday and Sunday

  • Customer Experience Advisor

    2 months ago

    Bristol, United Kingdom Alliance Homes Group Full time

    **Customer Experience Advisor** **£15,027 per annum, pro rata** **Part Time** **Permanent** **Portishead** **About the role**: We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places...

  • Customer Experience Advisor

    2 months ago

    Bristol, United Kingdom Alliance Homes Group Full time

    **Customer Experience Advisor** **£25,046** **Full Time - 37 hours per week - Monday to Friday** **Permanent** **Portishead** **About the role**: We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to...

  • Customer Experience Advisor

    2 months ago

    Bristol, United Kingdom Alliance Homes Group Full time

    **Customer Experience Advisor** **£25,046** **Full Time - 37 hours per week - Monday to Friday** **Fixed Term Contract - 12 Months** **Portishead** **About the role**: We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision...

  • Contact Centre Advisor

    1 month ago

    Bristol, United Kingdom Serco Full time

    Contact Centre Advisor – Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £, plus benefits .5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm. Are you great with people and looking for a role where you can make a real...

  • Contact Centre Advisor

    1 month ago

    Bristol, United Kingdom Affinity Search Full time

    **Role: Customer Service Advisor** **Salary: £20,700 + OTE (Uncappped)** **Location: Bristol** **(Office based)** Our client based in Bristol is currently looking for a Customer Service Advisor to join their busy team. The role of Customer Service Advisor is to receive telephone calls from customers regarding their service bookings and make outbound calls...

  • Customer Advisor

    4 weeks ago

    Bristol, United Kingdom CCA Recruitment Full time

    **FREE on-site parking & 35 hour working week!** **Genuine career progression** **£32K OTE** **Can you commute to an office role in Bradley Stoke?** Shifts between Monday - Sunday, shifts between the hours of 8am - 7pm Monday - Friday and 9am - 5pm Saturday - Sunday, working **alternative weekends (Saturday OR Sunday every other week, with day off in...

  • Customer Renewals Advisor

    1 month ago

    Bristol, United Kingdom RAC Full time

    **About The Role**: Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals Advisor to our existing members. Base salary of **£25,585** for a **35-hour working week,** with an **OTE of up...

  • Customer Renewals Advisor

    2 months ago

    Bristol, United Kingdom RAC Full time

    **About The Role**: Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals Advisor to our existing members. Base salary of **£23,690** for a **35-hour working week,** with an **OTE of up...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50.The suitable candidate will have previous customer service experience and have strong communication...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50.Are you the right applicant for this opportunity Find out by reading through the role overview below.The...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50.Are you the right applicant for this opportunity Find out by reading through the role overview below.The...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50. The suitable candidate will have previous customer service experience and have strong communication...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50. The suitable candidate will have previous customer service experience and have strong communication...

  • Customer Service Advisor

    2 days ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50.Check all associated application documentation thoroughly before clicking on the apply button at the bottom...

  • Customer Service Advisor

    2 days ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50.Check all associated application documentation thoroughly before clicking on the apply button at the bottom...

  • Customer Service Advisor

    2 months ago

    Bristol, United Kingdom Babcock International Full time

    **Customer Service Advisor**: - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: OnSite**Job Title: Customer Service Advisor** **Location: Stoke Gifford, Bristol + Hybrid Working Arrangements** **Compensation: £22,878 + Benefits** **Role Type: Full time / Permanent** **Role ID: 56101** At Babcock we’re working to create a safe and secure world,...

  • Contact Centre Advisor

    1 month ago

    Bristol, United Kingdom Serco Plc Full time

    Contact Centre Advisor - Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £22,308 + Benefits 37.5 hours worked on a range of shift patters covering 8am-8pm Monday - Friday and every other Saturday covering 9am-5pm. Here at Serco, we deliver health assessments that help determine eligibility for benefits on...

  • Customer Renewals Advisor

    2 months ago

    Bristol, United Kingdom RAC Full time

    **About The Role**: Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a **Contact Centre Advisor** you will carry out the responsibility of a **Renewals Advisor** to our existing members. This is a busy and challenging role; you'll bring your resilience,...

  • Contact Centre Advisor

    4 weeks ago

    Bristol, Bristol, United Kingdom Serco Plc Full time

    Contact Centre Advisor – Health Assessment Advisory ServicesOffice Based, 5 days in Bristol OfficeFull Time, Permanent, £24,000 plus benefits 37.5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm. Are you great with people and looking for a role where you can make a real impact? At...

  • Customer Service Advisor

    1 month ago

    Bristol, United Kingdom red recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50. The suitable candidate will have previous customer service experience and have strong communication...