IT Engineer

1 month ago

Coventry, United Kingdom Your World Healthcare Full time

**IT Engineer**

**Location**: Coventry

**Parking**:Not Specified

**Job Type**: Temporary

**Duration of booking**: Ongoing on date given

**Proposed start date**: ASAP

**Sector**: Healthcare

**Base**:Hospital

**Band**: 4

**Monday to Friday Pay Rates**:
£11.20 - £12.30 paye per hour

£12.20 - £13.30 paye inclusive of holiday pay per hour

£13.20 - £14.30 umbrella per hour

All of the rates are depending on skill and experience

**Saturday Pay Rates**:
£14.56 - £15.99 paye per hour

£15.56 - £16.99 paye inclusive of holiday pay per hour

£16.56 - £17.99 umbrella per hour

All of the rates are depending on skill and experience

**Working Days and Hours**:
Monday to Saturday, 29 hours a week;
Weekdays 5pm-10pm
Saturday 8am to 12pm

**Duties**

Experience in providing IT support in both a 1st line and 2nd line Service Desk environment.

Knowledge and experience in supporting:

- Triaging and troubleshooting IT Issues
- Working on phones, ticket queues and field
- Supporting equipment and software
- Windows 10/11 operating system
- Office 365
- Handheld and smartphone devices
- Home and office working environments supported
- Working as a team player as well as proficient when working alone
- Excellent verbal and written communications
- Must be able to drive

**Qualifications, Skills and Experience**
- Advanced Windows administration skills
- Advanced experience of and high degree of skills in Microsoft Windows network operating systems
- In depth knowledge and experience of TCP/IP networking
- Engineer level knowledge of printer installation and administration/troubleshooting
- Administrator level skills in Microsoft Office product suite
- In depth knowledge of ITIL techniques and operating procedures
- Ability to interpret technical problems explained by non-technical systems users
- Knowledge of NHS ITC strategies such as the National Programme for Information Technology.
- Significant experience in supporting multi user, networked IT systems preferably in a Tier 2 support role
- Significant experience of providing installation and configuration services to a distributed user base
- Experience of Microsoft Windows desktop operating systems at Tier 2 level or equivalent
- Moderate experience of Microsoft Office packaged configuration, installation and support
- Experience of remote systems troubleshooting
- Experience of networked and standalone printer installation and troubleshooting
- Experience of working in an NHS environment
- Experience in leading small-scale projects in the area of desktop support of Personal computers and peripherals
- Good working knowledge of Citrix or thin client technologies.
- Working within a fast moving, sometimes pressurised and stressful service desk environment

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