Head of Communities and Support
2 weeks ago
**Job details**:
Job reference
- 2020RR00391
Date posted
- 24/08/2023
Application closing date
- 07/09/2023
Location
- Merseyside
Salary
- £59,735 to £68,348 (Dependent on experience)
Contractual hours
- 35
Basis
- Full-Time Staff
Job category/type
- Housing
Job description
**Contract Type: Permanent Contracted Hours: 35**
**Who we are**
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
**What we’re looking for from you to join our team**
This is a pivotal role in a newly integrated Housing management and Supported Living directorate at Plus Dane.
You will lead a multi-disciplinary team of tenancy and estate management, supported living and floating support staff, playing a key part in delivering excellent operational performance, facilitating engagement with residents and service users with a focus on frontline service delivery aligned to the needs of our customers and our neighbourhoods.
You will ensure that we maintain a culture of continuous improvement to achieve the highest levels of customer satisfaction across all of our services, by responding to feedback from customers and utilising customer insight and data to build a high performing team.
You will be a highly effective leader, with the ability to direct and motivate your team and manage complex services and budgets in line with our ‘place-based’ approach to neighbourhood management and our supported services offer.
You will have sound knowledge and awareness of the law, regulation and best practice relating to housing management and supported housing and strong interpersonal skills to build partnerships and relationships within and outside Plus Dane to support the delivery of our vision and values.
**What you’ll get in return**
We offer hybrid working which means working a 7-hour day between Monday - Friday in the office and from home.
You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme, generous shopping discounts and a competitive pension scheme..
From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.
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