Automotive Service/aftersales Advisor

6 days ago

Exeter, United Kingdom Marquis Leisure Full time

Marquis have been in business for over 49 years and are the UK's largest motorhome & caravan dealer network. We currently have 13 branches nationwide and aim to double that within the next decade. In order to do this, we need to stock up on our most valuable resource - people.
- If you are enthusiastic, self-motivated, customer oriented and well organised you are just the person to fill the position of Service/Aftersales Advisor at Marquis Exeter._
- The successful applicant ideally will have experience in a motorhome, caravan, automotive or similar service environment. A basic knowledge of computers (Microsoft Office) would be an advantage, however not essential, as full training will be given. The role of Service Advisor will require you to help ensure the efficient and effective operation of the Service department focusing on customer care and to implement procedures securing the future development thereof. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times._
- Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Administration Ability, Coupled with a Full UK Drivers Licence._
- Key Objectives: _
- _Promotion of Marquis, its products and services_
- _Liaising with and giving full service to the Marquis sales team_
- _To assume responsibility for all day-to-day activities_
- _Ensure professional preparation of all vehicles including PDI’s, SMMT checks, routine servicing and repairs_
- _Ensure prompt, polite and proactive aftersales reception_
- _Ensure charging out of retail, warranty and internal work in accordance with policy guidelines. Responsible for hour’s utilisation and charge out for engineers_
- _Oversee ordering of parts and accessories as required_
- _In association with Auto-Sleepers Group Health & Safety policy ensure compliance of Health & Safety Regulations with Marquis Service_
- _To regularly audit and compile report on Marquis Service tools, equipment and stock_
- _On a monthly basis report on performance_
- _Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme_
- _Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of the business_

Person Specification
- _Languages - must be fluent in English and be able to write competently_
- _Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers_
- _Stability under pressure - reacts well to change and stays positive despite setbacks_
- _Able to work as part of a team_
- _Able to adapt to the companies needs in the way we deliver our service_
- _Reliable and takes pride in the quality of their work_
- Hours of work are full time. Flexibility will be required around busier times of the year._
- As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period._
- 28 days holidays Inc Bank Holidays._

Work remotely
- No

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

**Experience**:

- Automotive service: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

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