Complaints Handler

Location
Chippenham- Job-type
Full time- Salary
£13 per hour + Benefits- Contact
- Josh Kerr
- Call
- Josh
Reference
- 103924

**Role: Complaints Handler**

**Location: Chippenham or Solihull**

**Salary: £13 per hour**

**Type: Contract**

Our client, a global market leader in fleet management services, are seeking a dynamic and experienced Complaints Handler to join their growing team.

**Responsibilities**:

- Handle complaints from various areas of the business, accurately recording all complaints, actions, findings, and solutions to ensure complainants feel heard and valued.
- Manage complaints within set timelines and provide customer feedback.
- Monitor and escalate issues to the Quality Management System (QMS) team.
- Collaborate with internal and external stakeholders to ensure fair and unbiased treatment of all cases.
- Identify and document root causes of complaints while monitoring trends.
- Assist the QMS team in developing templates and best practices.
- Collaborate with the QMS team to identify trends and propose process enhancements to improve customer satisfaction.
- Review trends with the QMS team to establish any required Corrective Action Plans (CAPs).
- Provide trend analysis and complaint overviews to auditors with support from the QMS team.
- Collate reports and dashboards.

**Qualifications: Education and/or Training**:

- 3 years’ experience in a customer-focused role.
- Experience in problem-solving for clients and handling client dissatisfaction.
- Ability to collate large volumes of evidence and present it in a factual manner.
- Analytical, logical, and problem-solving skills demonstrating consistent sound judgment based on evidence.
- Balanced and sensitive approach to meeting the needs and requirements of both clients and the business.
- Strong desire to provide service excellence for clients.

**Benefits**:

- Competitive salary package.
- Opportunities for professional development and advancement.
- Collaborative and supportive work environment.
- Chance to make a significant impact on customer satisfaction and business performance.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Business in relation to this vacancy.