IT Service Desk Technician

2 weeks ago


Canary Wharf, United Kingdom Integral Recruitment Ltd Full time

**IT Service Desk Technician
London, Canary Wharf E14 **(2 days per week in the office)
**£28,000 - £32,000 **plus benefits including WFH / flexible / remote working (2 days in the office per week), 8% pension contribution, 25-30+ days holiday, 3 paid volunteering days per year, employee assistance programmes, study leave, employee recognitionschemes and lots more

My client is an operationally independent, not-for-profit, private company who are dedicated to ensuring the UK has a reliable, low cost and clean energy system.

**IT Service Desk Technician - Duties and More Information**:
The role of IT Service Desk Technician is to support the Service Delivery Manager in the provision of day-to-day end user IT services to the organisation. This covers all areas of ’business as usual’ IT services such as providing hardware, setting up newusers, dealing with staff changes and dealing errors and problems. This is managed through the service desk system (currently Jira).

The IT Service Desk Technician will resolve incident and service request calls logged in the service desk system as well as ad-hoc requests and support work related to projects. The IT Service Desk Technician will work closely with the rest of the IT teamescalating to the relevant role where necessary to provide the best service possible for end users.

The IT Service Desk Technician will work directly with users face-to-face and remotely to resolve issues as well as working with 3rd parties when relevant. The role will work on standard request and processes to ensure that all users receive a high-qualityservice.
Responsible for providing day-to-day support to all areas of the business including;
- Windows 11/10 Operating system
- Windows Server 2016/2012 support
- Azure/Office 365 (IAAS, SAAS) support
- Hardware - Laptops/Mobile devices /Multi-functional devices etc.
- Mac OS/IOS skills preferable
- Network connectivity
- Software support
- Telephony
- On-boarding/Off-boarding
- Working on incident and service request tickets form the service desk system (currently Jira).
- Provide support and delivery for IT projects.
- Maintaining and administering Microsoft Office 365
- Building, deploying, managing and administering laptops/mobile devices via Microsoft In-Tune/Azure.
- Troubleshoot server and network problems and solve hardware or software faults.
- Carry out desk moves, and hardware relocations thought out the office
- Maintaining audio-visual equipment in meeting rooms etc.
- Maintain records of hardware assets through ITSM tools
- Responsible for the asset management of equipment including, but not limited to, mobile phones, computers and peripherals.
- Responsible for ensuring that all incidents and requests are logged via the IT ServiceDesk
- To provide suitable support to the rest of the IT team in their specialist area and training.

**IT Service Desk Technician - Requirements**:

- Minimum 18 months of IT support/service desk experience
- Understanding of setting up and maintaining PCs, servers and software systems.
- Experience of using a service desk management tool preferably Jira
- Knowledge of IT hardware and peripherals
- Experience of using a ticket logging solution

My client offers the chance to work in an environment which contributes to and supports work that makes life better for millions. They also offer a strong benefits package which includes WFH / flexible / remote working (2 days in the office per week), 8%pension contribution, 25-30+ days holiday, 3 paid volunteering days per year, employee assistance programmes, study leave, employee recognition schemes and lots more

Integral Recruitment is acting as an employment agency in regard to this advertisement.



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