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Client Care Team Member

7 months ago

Southport, United Kingdom Fletchers Solicitors Full time

**Client Care Team Member**

**Location: Southport/Hybrid**

**Salary: £21K per annum (plus bonus and benefits).**

**Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.**

**About Fletchers Solicitors**:
Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts - more than ever before - and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

**Main Responsibilities for the role**:

- Assisting the Head of Client Care with reporting on a weekly basis or as requested.
- Being always the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.
- Understanding of performing ID checks and working with Compliance Team if further information is needed.
- Thorough reviewing of files, to ensure that excellent client service is being provided.
- Engaging with immediate and wider teams to share client service advice/assistance.
- Proactively responding and resolving client service enquiries from team members and clients
- Identifying and solving problems.
- Helping provide training with the Head of Client Care as and when required.
- Managing own task list
- Excellent client service skills
- Good organisation skills
- Customer service experience
- Ability to work as part of a team.
- Excellent attention to detail
- Excellent communication skills and telephone manner

**DESIRABLE QUALIFICATIONS, SKILLS AND EXPERIENCE**:

- Ability to use Microsoft packages and proclaim.

**In return Fletchers can offer**:

- Competitive salary
- 35 hours working week
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards

**So much has happened in the last year at Fletchers**:

- We became Fletchers Group following several acquisitions and have big plans for more growth.
- We offered legal colleagues more training contracts than ever before.
- Retained excellent rankings with both The Legal 500 and Chambers & Partners
- We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
- We launched our first ever Associate and Partner programmes for senior lawyers.
- We launched the Fletchers Foundation charity to support injured people.

Thats just to name a few, check out our website for more: