Current jobs related to Bookings Coordinator - Clitheroe - Inch Perfect Trials

**Temporary**: 12 month contract to cover maternity leave (up to September 2024)

**Overall purpose of the role**

This role is responsible for the management of our central bookings system to ensure our experience days run smoothly, as well as general admin duties as outlined below.

**Key activities and responsibilities**
- Managing booking enquiries from our online booking system
- Processing bookings using operating systems in accordance with policies and procedures
- Being the main point of contact for clients in the run up to their experience day
- Checking in clients on their experience day and upselling add-ons where appropriate
- Liaising and coordinating with the on-site team including operational management, catering and instructors to ensure each experience day is a success
- Processing invoices relating to experience days
- Responding promptly and professionally to feedback, comments and complaints
- Managing the booking calendar to ensure it is always up to date
- Liaising with booking agents and responding to their requests in a timely manner
- Managing gift vouchers both issuing and redeeming
- Organising instructors to cover experience days
- Creating and posting social media content related to experience days
- Road registering clients trials bikes using paper-based and online systems
- Any other admin duties as would be expected of an admin assistant

**Personal Specification**

**You are**:

- Friendly, welcoming, cheerful and positive
- Self-driven, able to use your own initiative
- Able to work independently and as part of a team
- Passionate about giving the highest level of service to our clients
- Someone with a keen attention to detail
- Someone with impeccable time keeping skills
- Highly organised
- Methodical, able to problem solve and plan ahead
- Positive about learning and embracing challenge and change
- Enjoy talking to a variety of people

**Education, qualifications, or experience**
- Minimum A-C GCSE’s or equivalent
- All training is provided
- Minimum 2 years’ experience in a bookings/reservation role

**Knowledge, skills, and abilities**
- Strong administrative skills
- An excellent organiser and coordinator who appreciates the importance of attention to detail
- Great communication skills and an excellent telephone manner
- Ability to prioritise effectively and enjoy multi-tasking and working to deadlines
- Initiative to solve problems and deal with complaints in a positive and diplomatic manner
- Ability to resolve queries in a proactive, practical and positive manner

**Hours**

Full time: Tuesday/Wednesday/Thursday 9am-5pm & Friday/Saturday 8am-5pm

**Salary**: From £20,000.00 per year

**Benefits**:

- Bereavement leave
- Company car
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Clitheroe: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Bookings Coordinator & Admin Assistant