Customer Banking Specialist

4 weeks ago


South West, United Kingdom Commonwealth Bank Full time

**Roster (32.75 hours per week)**:

- Monday: 9.00am - 4.30pm
- Tuesday: 9.00am - 4.30pm
- Wednesday: 9.00am - 4.30pm
- Thursday: 9.00am - 4.00pm
- Friday: 9.00am - 4.30pm

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

We are seeking a part time **Customer Banking Specialist **in our **Lorne Branch.**

**You will be joining one of our Multi-Channel Branches
**What is a Multi-Channel Branch?
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations

**We’re interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience

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Advertising End Date: 10/07/2023



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