Customer Banking Specialist

4 weeks ago


South West, United Kingdom Commonwealth Bank Full time

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

We are seeking a full time **Customer Banking Specialist **in our **Colac Branch **for a contract opportunity until **August 2024.**

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We’re interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 23/03/2023



  • South West, United Kingdom Commonwealth Bank Full time

    **Roster (32.75 hours per week)**: - Monday: 9.00am - 4.30pm - Tuesday: 9.00am - 4.30pm - Wednesday: 9.00am - 4.30pm - Thursday: 9.00am - 4.00pm - Friday: 9.00am - 4.30pm **See yourself in our team** The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking...


  • South East, United Kingdom Commonwealth Bank Full time

    Various Customer Service roles available within our Melbourne Inner East CBD branches; a variety of hours, positions and branches available - Camberwell, Chadstone, Hawthorn, Ivanhoe, Kew and Mount Waverley - V ariety of roles across the area from 12 -25 hours per week including Saturday **If you live in the area and are looking to secure & enhance the...


  • South East, United Kingdom Commonwealth Bank Full time

    We are _currently seeking a Customer Service professional for a permanent full time position at our Rockingham branch. _Once training is complete, the successful applicant will join our relief team and support the following branches: Rockingham, Warnbro, Kwinana and Mandurah. Travel will be required for this role.See yourself in our teamThe Retail Bank is...


  • South East, United Kingdom Commonwealth Bank Full time

    **training, development, kickstart career**: - **various locations, trusted member of community, market leading technologies**: - **Flexibility, part-time, competitive salary and benefits** **31 hours per week: - Monday: 930am - 4pm - Tuesday: 930am - 4pm - Wednesday: 930am - 4pm - Thursday: 930am - 5pm - Friday: 930am - 4pm **Do work that matters** As...


  • South East, United Kingdom Commonwealth Bank Full time

    We are _currently seeking a Customer Service professional for a permanent full time position at our Rockingham branch. _ Once training is complete, the successful applicant will join our relief team and support the following branches: Rockingham, Warnbro, Kwinana and Mandurah. Travel will be required for this role. **See yourself in our team** The Retail...

  • Halifax Bank

    4 weeks ago


    Barnsley, South Yorkshire, United Kingdom Lloyds Banking Group Full time

    Halifax Bank - Customer Support - Barnsley We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Flexibility in when hours are worked JOB TITLE: Customer Support LOCATION(S): Barnsley HOURS: 35 hours a week, including some Saturdays WORKING PATTERN: Full-time About this...

  • Halifax Bank

    3 weeks ago


    West Bromwich, United Kingdom Lloyds Banking Group Full time

    End Date Sunday 13 August 2023 Salary Range £22,000 - £22,110 Agile Working Options Flexibility in when hours are worked Job Description Summary A full time branch based opportunity working 35 hours per week **Job Description**: JOB TITLE: Customer Adviser SALARY: £22,000 LOCATION(S): West Bromwich HOURS: 35 hours a week, including some...


  • West Midlands, United Kingdom TSB Banking Full time

    **Job Role**: Customer Service Consultant (Money Confidence Expert) **Function**: Branch Banking **Location**: Coventry **Salary**: £24,307 (£22,300 base plus cash allowance of £2,007) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to...


  • South Yorkshire, United Kingdom TSB Banking Full time

    **Job Role**: Customer Service Consultant (Money Confidence Expert) **Function**: Branch Banking **Location**: Maltby **Salary**: £24,307 (£22,300 basic plus cash allowance of £2,007) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your...


  • South Yorkshire, United Kingdom TSB Banking Full time

    **Job Role**: Customer Service Consultant (Money Confidence Expert) **Function**: Branch Banking **Location**: Sheffield Meadowhall **Salary**: £24,307 (£22,300 basic plus cash allowance of £2,007) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real...


  • West Midlands, United Kingdom TSB Banking Full time

    **Job Role**: Customer Service Consultant (Money Confidence Expert) **Function**: Branch Banking **Location**: Birmingham Perry Barr **Salary**: £24,307 (£22,300 basic plus cash allowance of £2,007) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real...


  • Chester, North West, United Kingdom Hirecracker Full time

    Customer Service Specialist You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous...

  • Customer Specialist

    2 months ago


    North West, United Kingdom ASB Bank Full time

    **ASB Advice Centres (Branch Banking)** **Customer Specialist Full Time - Fixed Term 12 Months** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te...

  • Customer Specialist

    3 weeks ago


    North West, United Kingdom ASB Bank Full time

    **ASB Advice Centres (Branch Banking)** **Customer Specialist Full Time - Fixed Term 12 Months** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te...


  • Birmingham, West Midlands, United Kingdom Lloyds Banking Group Full time

    JOB TITLE: Customer Engagement AnalystSALARY: £26,990LOCATION: Birmingham X and Y Foundry Building 6 Brindley PlaceHOURS: Full-timeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this Opportunity Economic Crime Prevention (ECP) provides a high quality, large...


  • Birmingham, West Midlands, United Kingdom Lloyds Banking Group Full time

    JOB TITLE: Customer Engagement AnalystSALARY: £26,990LOCATION: Birmingham X and Y Foundry Building 6 Brindley PlaceHOURS: Full-timeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this Opportunity Economic Crime Prevention (ECP) provides a high quality, large...


  • East Grinstead, West Sussex, United Kingdom Barclays Full time

    Local Banking Community Specialist Aberystwyth As a Barclays Local Banking Community Specialist, you will be at the forefront of the relationship between Barclays and your local community. This is a new role within Barclays, working with a network of colleagues across the UK, to ensure we manage the needs of our customers whilst driving community focus....


  • South West, United Kingdom Oxleas NHS Foundation Trust Full time

    **Bank Mental Health Practitioner Band 6** **HMP ERLESTOKE, WILTSHIRE** This an exciting opportunity for a Band 6, Mental Health Practitioner to work within a secure environment providing specialist mental healthcare to offenders and to work as part of the Mental Health In-Reach Team and wider mental health services. Within this post you will deliver a...


  • South West, United Kingdom Oxleas NHS Foundation Trust Full time

    Bank Mental Health Practitioner Band 6HMP ERLESTOKE, WILTSHIREThis an exciting opportunity for a Band 6, Mental Health Practitioner to work within a secure environment providing specialist mental healthcare to offenders and to work as part of the Mental Health In-Reach Team and wider mental health services.Within this post you will deliver a range of...


  • South West England, United Kingdom Southern Co-op Full time

    We're looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-opSouthern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. Our retail stores are more than somewhere to pick up the groceries — they're the heart of the town or village,...