Part Time Reservations Co-ordinator

4 days ago


Southampton, United Kingdom Carnival Full time

We are looking for a Part-Time Reservations Co-ordinator (working between 16 and 20 hours including weekend work) to be the voice of Princess Cruises, providing exceptional customer service at all times to enhance the reservations and cruising experience.This role comes with a competitive salary, great benefits and a fantastic team in a growing company.

**The Role**
- Service all Travel Agents and Consumers to the highest standard. Receive and respond to in-bound calls.
- Service our travels agent partners and guests queries via webchat
- Build and maintain relationships with all trade and consumer customers.
- Handle precise requests and special projects.
- Meet departmental guidelines and as per the Reservations Policy Manual.
- Consistently demonstrated excellent customer service.

**About You**
- You will come from a background of high level service as well as experience of sales.
- Your focus will be on giving the highest level of service possible to our guests and agents and you’ll be used to working in an environment where great product knowledge helps you to stand out from the crowd.
- Naturally you’ll have high standards and will be used to working in a goal and target oriented environment.

This position has been levelled at CUK 14

**About Us**

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitmentto this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power ofdiversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.

**About the Team**

One of the best-known names in cruising, Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In2017 Princess Cruises, with parent company Carnival Corporation, introduced?MedallionClass holidays enabled by the?Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winninginnovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation?& plc.



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